News Archives - Rosebery Housing Association

Rosebery’s new resident video

August 15th, 2019

We’ve created a short video message to reach out to all our residents. It reinforces our vision to make a positive difference to people’s lives, it talks about our commitment to you and sets out what we see as our ‘shared commitment’. Take a look below!

Help to Save Scheme – get a bonus of 50p in every £1 saved!

August 14th, 2019

Help to Save is a type of government-backed savings account. It allows certain people entitled to Working Tax Credit or receiving Universal Credit to get a bonus of 50p for every £1 they save over four years. Savers can pay in from £1 to £50 each calendar month. Savers making the maximum deposit of £2,400 over four […]

Our Tenancy Audit

August 2nd, 2019

As part of our drive to improve services to our residents, we will be carrying out tenancy audits in all of our properties. The tenancy audit is a survey which involves us gathering some details about you, our tenant. These audits help us to make sure that we are providing the right services and support. […]

Spring makeover for your home

August 2nd, 2019

If you are over the age of 70 or have a disability, you may qualify to receive free home decorating from Rosebery. Our Spring Makeover scheme offers eligible residents the chance to spruce up a room in their home. To find out more, please contact our Customer Experience team by the end of August. You […]

Training courses with the WEA

August 1st, 2019

The WEA have five new courses running in Epsom from September. Find out more below: Working as a teaching assistant Students will begin to explore how skills, knowledge and experience can impact on teaching and learning in the school environment. Students will consider professional conduct and the requirements held by schools to become a teaching […]

Income advice sessions at Epsom Foodbank

July 29th, 2019

Our Tenancy Sustainment Officers will be offering one-to-one advice sessions on benefits and income at Epsom and Ewell Foodbank Centres on these dates (all sessions run from 2pm-4pm): Friday 19 July – Epsom Methodist Church. Wednesday 31 July – Ruxley Church. Friday 16 August – Epsom Methodist Church. Wednesday 28 August – Ruxley Chuch. Friday […]

Rosebery Complaints Annual Report 2018/19

July 26th, 2019

At Rosebery, we view complaints as an important way to receive feedback about the services we provide. Complaints let us know when we have got things wrong, and allows us to work with complainants to put things right and improve our services. We have collated all of our complaints, and we also surveyed our residents […]

Spotting the signs of dehydration in kids

July 24th, 2019

Take care of yourself and your children in this hot weather! Symptoms of dehydration in children include: 🌼 Feeling thirsty 🌼 Dark yellow and strong smelling pee 🌼 Feeling dizzy or lightheaded 🌼 Feeling tired or irritable 🌼 Dry mouth, lips and eyes 🌼 Peeing little, and fewer than 4 times a day Your child […]

A spotlight on our customer touch points

July 24th, 2019

Our mystery shoppers recently completed an assessment our customer touch points. These are our Repairs, Income, Customer Experience and Neighbourhood teams. Our Mystery Shoppers evaluated the standard of service experienced at all points of contact and the key areas tested were: Response times and quality of communications received via ‘My Rosebery’, emails and letters. Did […]

Our Mechanical and Electrical Compliance Manager!

July 19th, 2019

Nathan is our Mechanical and Electrical (M&E) Compliance Manager. Nathan has been with Rosebery for three years, and his role is part of our Asset Management team. We spoke to Nathan about his role: “I manage Rosebery’s M&E services, this includes identifying and planning all future M&E works to support our Asset Management, Development and Sustainability Strategy. […]

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