October 19th, 2020
Living in a clean and tidy neighbourhood plays an important part in your quality of life. If you have large items that you no longer need, then they need to be thrown away responsibly. Surrey Re-use Network will, for a small charge, pick up most unwanted bulky items and either recycle them or dispose of […]
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October 16th, 2020
We’ve created a short video message to reach out to all our residents. It reinforces our vision to make a positive difference to people’s lives, it talks about our commitment to you and sets out what we see as our ‘shared commitment’. Take a look below!
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October 14th, 2020
Each quarter, we review our performance relating to how customer complaints are dealt with and any areas for improvement. Complaints are recognised as a valuable tool in helping us to understand the concerns of residents and have an important role in both supporting the improvement of those services and holding services to account. Read our […]
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October 12th, 2020
Rosebery is committed to providing more new homes in an area that is facing increasing demand for housing. As an affordable homes provider, we have an obligation to use our land as effectively as possible, to provide future generations with much needed affordable homes. In line with this aim, we are constantly considering development opportunities […]
Continue readingabout New homes planned in Epsom
October 9th, 2020
The WEA have new online courses available for Winter 2020. Due to Covid-19, these courses are being held online via Zoom. Please contact the WEA directly for information about booking a course and any costs. Course name Date and time Course reference Link Half Term Autumn Fun for Families via Zoom Wed 28 Oct 10am-12pm […]
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October 6th, 2020
The UK Black History Month is all about sharing positive contributions to society from black people and most importantly learning about and celebrating black cultural heritage. This year is also about building on the important strides made by the Black Lives Matter movement. There is a need to preserve the history of black lives in […]
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October 2nd, 2020
Our Virtual Scrutiny Panel (VSP) aims to scrutinise our frontline services and offer recommendations for how we can make improvements. The three guiding principles include: Being resident-led. Reaching evidence-based decisions. Ensuring all recommendations are acted on and they achieved the desired outcome to improve services. The VSP have recently worked with our Board to improve […]
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October 2nd, 2020
The fire doors and frame set fitted to your home are designed to resist the spread of fire for 30 minutes giving you and your family time to take the correct course of action in case of a fire. It is therefore important that you do not make any changes to the door that may […]
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September 18th, 2020
We were extremely lucky to be shortlisted in the TPAS Awards 2020 category – ‘Outstanding Tenant Engagement – under 10,000 homes’. Unfortunately, we did not win this category, but we feel a great sense of achievement along with the other shortlisted candidates within this category. We are still so thankful and proud of the opportunity […]
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September 17th, 2020
There is a serious risk posed by faulty appliances in the home, and we are committed to minimising this risk. Some of these faults are often detected in a specific product and may result in a national recall – this is when the brand takes back all models of a product across the country. It’s […]
Continue readingabout Electrical product recalls – are your appliances safe?
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