News Archives - Rosebery Housing Association

Protect yourself against scams

August 6th, 2020

The coronavirus pandemic has often brought out the very best in people and society – but it has also brought criminals out of the shadows to prey on our pockets. To help you stay safe, check out the common type of scams and tips to protect yourself below: Fake ‘test and trace’ scams The Government […]

Housing associations Catalyst and Rosebery in early partnership discussions

August 3rd, 2020

Housing associations Catalyst and Rosebery have today (Monday 3 August) announced they are in early talks to enter into a partnership to work across London and the South East. Catalyst owns and manages 32,000 homes and Rosebery has around 2,700 homes in Epsom and surrounding areas. Discussions are ongoing and yet to be fully approved […]

Low budget ways to entertain kids

July 28th, 2020

It’s no surprise that seven in 10 (69%) parents feel this year’s summer holidays will be harder to plan than usual (according to research by the campaign group Smart Energy GB). But to help on the money side, if you know where to look, there are tons of no-cost ways to create special memories. Bean a […]

National Scrutiny Week 2020

July 24th, 2020

We have been invited to get involved in the National Scrutiny Week 2020 as we are a lead member of TPAS and known for our recent work in scrutiny. It’s a chance for us to celebrate the impact of our scrutiny work and learn about how other organisations work in partnership with their tenants too. […]

Working in your communal areas

July 23rd, 2020

We sometimes hear questions from residents asking why the grass in their communal areas hasn’t been cut for a while or requesting that the windows inside be cleaned. We are working with you, providing the services needed to keep your neighbourhood and community well cared for. It’s important that we outline what our cleaning and […]

Your fire doors

July 20th, 2020

We care about your safety. That is why over the last 12 months, we installed 550 fire doors to our properties and we are planning to install 500 more over the coming months. Please ensure you are aware of the upkeep required. The new fire door and frame set fitted to your home are designed […]

Bike rides and family friendly routes

July 15th, 2020

With many of us trying to squeeze in a bit of exercise each day during the lockdown, cycling offers a good opportunity to enjoy the outdoors. From riverside rides to woodland adventures, you can explore, spot wildlife and soak up the great outdoors in the fresh air. Don’t forget to pack a snack, such as a […]

Our quarterly Complaints Report

July 14th, 2020

Every quarter we publish a report about the complaints we have received, this provides an overview of how they have been handled and compliments received. Rosebery provides a service for making complaints to: give dissatisfied customers a mechanism for seeking redress collect feedback to enable Rosebery to review its performance and continuously improve services Feedback […]

FAQ’s for residents with lost or reduced income

July 6th, 2020

We have published some handy FAQs for our residents who may be experiencing lost or reduced income during the Coronavirus crisis. Please see below: Q: I am worried about paying my rent because of the Coronavirus pandemic; what can I do? Rosebery understands you may be anxious during this very unsettling period and we want […]

Mutual Exchanges

July 2nd, 2020

Following changes to government guidelines, we are allowing Mutual Exchange applications from Monday 6 July 2020. Please be aware, you can only apply to mutually exchange in to a property that is suitable for your needs and room allocation, according to our allocations policy (link to policy below). This means that you will not be […]

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