News Archives - Rosebery Housing Association

Green tips this Christmas

December 9th, 2019

Did you know that Santa is going green this Christmas? The festive season is the perfect time to think about our environmental impact and it’s easy to give a gift to the planet as well as your loved ones. Santa’s green tips include choosing cards and wrapping paper that can be recycled when you head […]

Rockin’ safely around the Christmas tree

December 9th, 2019

With the festive season celebrations well and truly underway, it’s time to start thinking about how to be safe whilst enjoying them. There is nothing quite like the warm smell of a scented candle on a wintry night or the lovely image of a brightly lit tree, but these festive additions, although pleasant, can also […]

Closing over Christmas

December 9th, 2019

We are closed over the festive period, from Wednesday 25 December 2019 to Thursday 2 January 2020. While we are closed, you can still call our emergency repairs line on 0800 096 0395 (landline) or 0333 700 1025 (mobile). If you have an emergency gas repair, please contact T Brown on 0800 093 9447. You […]

Your Home Contents Insurance

November 21st, 2019

Why do I need Home Contents Insurance? If you are a tenant who rents, then your landlord may not cover your contents as part of the tenancy agreement. It’s a good idea to consider what a home contents insurance policy would cover you for in order to help you make an informed decision on whether […]

Keeping your area clean

November 20th, 2019

Living in a clean and tidy neighbourhood plays an important part in your quality of life. If you have large items that you no longer need, then they need to be thrown away responsibly. Surrey Re-use Network will, for a small charge, pick up most unwanted bulky items and either recycle them or dispose of […]

Autumn edition of Community News

November 20th, 2019

Welcome to this Autumn edition of our digital newsletter, Rosebery Community News.You can read the newsletter below, or visit our Publications page. We want you to get in touch and let us know if you have any news or suggestions for the newsletter. Your voice is important to us, that is why we want to […]

Electrical product recalls – are your appliances safe?

November 19th, 2019

There is a serious risk posed by faulty appliances in the home, and we are committed to minimising this risk. Some of these faults are often detected in a specific product and may result in a national recall – this is when the brand takes back all models of a product across the country. It’s […]

Register with My Rosebery!

November 18th, 2019

Our new resident portal launched in May and is the fastest way for you to get in touch with us. When a new message is sent to your account, you now receive a text or email letting you know about it. Reporting a repair though my Rosebery takes as long as making a cup of […]

Mystery shoppers – revisiting customer touch points

November 18th, 2019

In June 2018, our group of mystery shoppers carried out a shopping exercise on our customer touch points. They recently decided to revisit this service area to note whether any improvements have been made in the 12 months since. It was also an opportunity to test our new tenant portal ‘My Rosebery’, which we launched […]

Virtual Scrutiny Panel – spotlight on customer complaints

November 14th, 2019

Last year we set up our Virtual Scrutiny Panel (VSP), with the aim of scrutinising our frontline services and offering recommendations for how we could make improvements. They have now completed their first service review, focusing on our customer complaints service, as this was a service area where faster resolution could be improved. The purpose […]

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