June 20th, 2019
There is a serious risk posed by faulty appliances in the home, and we are committed to minimising this risk. Some of these faults are often detected in a specific product and may result in a national recall – this is when the brand takes back all models of a product across the country. It’s […]
Continue readingabout Electrical product recalls – are your appliances safe?
June 20th, 2019
Asset management is broadly defined as the monitoring and maintenance of things of value; in this case, it applies to tangible assets of our buildings, your home. The team is responsible for keeping Rosebery’s housing stock in good condition, managing and procuring multiple contracts for suppliers to support this and the management of our direct […]
Continue readingabout Our Asset Team
June 18th, 2019
Stephen Marsh is one of our Neighbourhood Officers, and he has been with us for five years! We asked Stephen about his day to day role. “My role is varied, so every day is different with new challenges! First thing in the morning I check my diary for any pre-booked appointments, and plan out my […]
Continue readingabout A day in the life of our Neighbourhood Officer!
June 11th, 2019
Have you seen our five handy ‘How To’ videos to help you fix small repairs at home? Take a look at them on our Repairs advice and FAQs page. You can find out how to change a light bulb, stop a leak and more! Let us know if there are any other repairs you would […]
Continue readingabout Fixing small repairs at home
June 7th, 2019
We are planning a dedicated training and development programme by running a series of free training sessions for all residents in 2019. The range of courses on offer will give you key skills that can be put to use in all aspects of life. There will also be opportunity to make new friends by networking […]
Continue readingabout Free training courses for residents!
May 30th, 2019
We have recently launched a new portal for you, called My Rosebery. It is a one stop shop for everything to do with your tenancy and records with us. It is super simple to access and allows you to view your statements, make a payment, update your information, message us and report any repairs. To […]
Continue readingabout Your new My Rosebery account
May 23rd, 2019
Our in house repairs service, Rosebery Repairs, turns three years old today! We launched Rosebery Repairs in May 2016, and since then we have always received over 95% of resident satisfaction. Our Rosebery Repairs team consists of our Repairs Manager, Repairs Supervisor, Building Maintenance Surveyor, two Customer Experience Officers and five Repairs Operatives. Here are […]
Continue readingabout Rosebery Repairs turns 3!
May 17th, 2019
We’ve created a short video message to reach out to all our residents. It reinforces our vision to make a positive difference to people’s lives, it talks about our commitment to you and sets out what we see as our ‘shared commitment’. Take a look below!
Continue readingabout Rosebery’s new resident video
May 15th, 2019
We have recently published our Spring 2019 Community Newsletter. You will have either received this by post or email. This edition focuses on Ground Maintenance and Cleaning. If you have any questions about the newsletter, please talk to us on Live Chat! For all of our other publications and newsletters, take a look at our […]
Continue readingabout Community News Spring 2019
May 14th, 2019
Committed to helping local people reach their potential, five Epsom based organisations are working together to hold the fourth annual Epsom & Ewell Employment Fair on Wednesday 15 May 2019 at the Rainbow Leisure Centre in Epsom. Being out of work or training can have a serious impact on a person’s livelihood and self-confidence. So […]
Continue readingabout Epsom and Ewell Employment Fair 2019