April 17th, 2019
We will be closed on the Good Friday and Easter Monday Bank Holidays (Fri 19 April – Mon 22 April). To report an emergency repair, please call 0800 096 0395. For emergency gas repairs, contact T Brown on 0800 093 9447. Enjoy the holiday, however you choose to spend it!
Continue readingabout Easter weekend closure
April 16th, 2019
Committed to helping local people reach their potential, five Epsom based organisations are working together to hold the fourth annual Epsom & Ewell Employment Fair on Wednesday 15 May 2019 at the Rainbow Leisure Centre in Epsom. Being out of work or training can have a serious impact on a person’s livelihood and self-confidence. So […]
Continue readingabout Epsom and Ewell Employment Fair 2019
April 16th, 2019
Committed to helping our residents cope with the Universal Credit (UC) benefit system, we are working with the Job Centre Plus and Epsom & Ewell CAB to run an event offering people advice and support. It will be held on Thursday 25 April 2019 at Job Centre Plus in Epsom from 10am-12pm. This event will […]
Continue readingabout Community event offering support on Universal Credit
April 2nd, 2019
At Rosebery we aim to deliver the highest standard of service possible to you. To ensure that this can be achieved we need to receive your views on how we are doing, to help us do this we work with an independent market research company call Voluntas. Voluntas may contact you to find out what […]
Continue readingabout Voluntas number change
April 1st, 2019
We will be holding Community Action Days at our temporary accommodation properties on Tuesday 9 April and Thursday 11 April. Our staff will be available to answer any questions. Our contractors Groundscapes and Cleanscapes will also be on site and will be working on small improvements to the grounds and communal areas. We would also […]
Continue readingabout Temporary accommodation action days
April 1st, 2019
Our Customer Experience Team is the first point of contact for dealing with all incoming phone calls and visitors to our office. The team offers advice, support and aims to resolve all housing queries raised by our residents. However, just as important, the team is responsible for leading Rosebery’s approach to ensuring that our residents […]
Continue readingabout Our Customer Experience team
March 19th, 2019
At Rosebery we are currently going through digital transformation to ensure our services are accessible and simple for you to use. As part of this digital transformation, we have been building a new My Rosebery ‘Tenant Portal’. You may already use your current My Rosebery account to report a repair, view your information and more. The […]
Continue readingabout A new ‘My Rosebery’ is coming!
March 18th, 2019
Meet Louise Williams. Louise has been Rosebery’s Head of Housing and Customer Experience for six months but has joined us with 23 years experience of working within housing. We spoke to Louise about her day to day role: “No two days are ever the same. As Head of Housing and Customer Experience I am responsible […]
Continue readingabout A day in the life of our Head of Housing and Customer Experience!
March 13th, 2019
We love hearing what we have done well for you. Sherrie, one of our Tenancy Sustainment Officers recently received a lovely compliment from a resident: “I would like to express my complete and grateful thanks of the service by Sherrie. Sherrie has been absolutely invaluable to me with her superb knowledge and capabilities of her […]
Continue readingabout Your feedback matters March 5th, 2019
The National Housing Federation have launched a new ambitious programme to help build a stronger relationship between housing associations and their tenants called ‘Together with tenants’. We fully support this project and the plan is to build a collaborative, balanced relationship between housing associations and their tenants. Along with a number of housing associations across […]
Continue readingabout Together with Tenants
Site built by Connect | Rosebery Housing © 2019