News: News

Gas Safety Week 2024 – every check counts!

September 4th, 2024

It’s Gas Safety Week between 9-15 September 2024, and this year’s theme is ‘Checking – every check counts’, which emphasises the importance of regular gas checks. Why is it important to do regular gas safety checks? If your gas appliance or pipework is faulty, in extreme cases it can cause carbon monoxide poisoning and fires, […]

New brand for Rosebery Housing

September 3rd, 2024

It’s now more than 17 months since Rosebery Housing Association merged with Town & Country Housing (TCH). During that time there’s been a huge amount of work taking place to create a stronger, more robust organisation that brings together the best from both areas of the business. Since the merger we are on course to […]

Damp and Mould Repair Services

July 1st, 2024

Damp and Mould Repair Services The Resident Scrutiny Panel members are currently deep-diving into the damp and mould repair services. Here’s what they’ve covered so far: Staff Insights: Interviews with both technical and non-technical staff to understand internal processes. Resident Feedback:  Analysis of tenant satisfaction surveys on damp and mould issues, including data, trends, and […]

Migration to Universal Credit from Legacy Benefits

July 1st, 2024

Are you receiving any of the following benefits? Housing Benefit, income-related Employment and Support Allowance (ESA), income-based Jobseeker’s Allowance (JSA), Child Tax Credits (CTC), Working Tax Credits (WTC) and Income Support You will soon receive a notice from DWP about migrating your benefits on to Universal Credit.  Please contact us or your local Citizens Advice immediately when you receive this notice […]

Financial Literacy Project update

July 1st, 2024

The latest cohort of students from two Epsom schools have graduated from the Citizens Advice Epsom & Ewell’s Financial Literacy Course. We’ve been proud to support the course, which started at Epsom & Ewell High School before being expanded to Blenheim High School. The course provides students with the skills they need to be financially […]

Social Housing Tenant and Resident Engagement Conference

July 1st, 2024

Three Resident Scrutiny Panel members had the chance to participate in a one-day national conference on social housing, held in central London during May by Inside Housing. The focus of the event was on fostering better relationships between tenants and landlords across social housing. Discussions aimed to identify methods for rebuilding trust and creating a […]

June 17th, 2024

Our staff will be unavailable on Thursday 20 June as they’ll be taking part in essential training. We will be providing an emergency repair service on the day, which you can access by calling 01372 814000. You can find other ways to contact us here: Contact Us – Rosebery Housing Normal services and methods of […]

Understanding Disrepair Claims

May 31st, 2024

As your landlord we are responsible for some types of repairs to your home. You can request a repair through your My Rosebery account, by mailing repairs@rosebery.org.uk or by calling 01372 814000 There may be times where repairs take longer than you’d expect, or there maybe something that you’re not happy with. If this happens […]

Carers Week

May 30th, 2024

It’s Carers Week between 10-16 June 2024, an annual awareness campaign which aims to increase visibility for carers in the UK. This year the theme is ‘Putting Carers on the Map’, highlighting the contributions that carers across the UK make, and ensuring their voices are heard. You can find out more about the campaign on […]

Our approach to items left in communal areas

May 2nd, 2024

As well as being at risk of being stolen, items stored in communal areas also increase the risk of a fire occurring. To help reduce fire risks, we will remove items found in communal areas. Our approach explained. Where items appear to be rubbish or are highly flammable (such as petrol or paint), we will […]