July 13th, 2021
Rosebery Voice is an interactive, engaging and informal way for all Rosebery residents to make their voices heard. Acting on your views, Rosebery Voice works to make positive changes in the way we operate. It allows residents to take a leading role in helping us to develop and co-design services to meet your expectations. You […]
Continue readingabout Rosebery Voice – Spring 2021 survey results
July 12th, 2021
The Epsom Foodbank centres have now reopened. All foodbank centres will have PPE in place to protect clients and volunteers. The centre opening times and venues are: Merland Rise Church, Tadworth KT20 5JG: Tuesdays – 10am – 12pm Ruxley Church, Ewell KT19 0JG: Wednesdays – 1pm – 3pm Epsom Methodist Church KT18 5AQ: Fridays – […]
Continue readingabout Epsom Foodbank reopens – how to receive support
July 9th, 2021
We’ve created a short video message to reach out to all our residents. It reinforces our vision to make a positive difference to people’s lives, it talks about our commitment to you and sets out what we see as our ‘shared commitment’. Take a look below!
Continue readingabout Rosebery’s resident video
July 5th, 2021
The WEA have new courses available to anyone living in East Surrey. Check them out below. If you are looking for more courses and different opportunities, please see the WEA East Surrey website. Introduction to Mentoring – Taster 15/07/21 10am-12pm Book online Preparing for Zoom interviews & meetings 06/07/21 & 08/07/21 10am-12pm Book online Introduction […]
Continue readingabout New online courses with WEA
July 5th, 2021
If you are a tenant who rents, then your landlord may not cover your contents as part of the tenancy agreement. It’s a good idea to consider what a home contents insurance policy would cover you for in order to help you make an informed decision on whether you need one. Contents insurance is designed […]
Continue readingabout Your Home Contents Insurance
June 24th, 2021
On Thursday 1 April 2021, Council Tax Support was replaced by Council Tax Income Discount (CTID) for working age residents in Epsom & Ewell. The discount is administered by Epsom & Ewell Borough Council to reduce the amount of Council Tax charged for people who are on a low income or are unemployed. To apply […]
Continue readingabout Council Tax income discount
June 18th, 2021
Our Annual Customer Complaints Report provides the key statistics about our customer complaints recorded by Rosebery from 1 April 2020 to 31 March 2021. We view complaints as an important way of capturing feedback from our customers about the services we provide. Complaints provide valuable information about how we are performing and what customers think […]
Continue readingabout Our Annual Customer Complaints Report
June 16th, 2021
At Rosebery, we are keen to deliver the best possible service to our residents. To help us do this we are working with a market research company called IFF Research. IFF may contact you to ask for your feedback. They will ask questions around how you think we are doing as a landlord or about the […]
Continue readingabout Your views are important to us!
June 9th, 2021
Rosebery was an early adopter of the National Housing Federation (NHF) ‘Together with Tenants’ initiative to create a stronger relationship between housing associations and residents. Housing associations that adopt the Together with Tenants charter sign up to six commitments, including: When things go wrong. The focus of this commitment is that ‘Residents will have simple […]
Continue readingabout Our Complaints Policy
June 8th, 2021
Have you seen our handy ‘How To’ videos to help you fix small repairs at home? Take a look at them on our Repairs advice and FAQs page. You can find out how to change a light bulb, reset your RCD board and more. Let us know if there are any other repairs you would […]
Continue readingabout Fixing small repairs at home
Site built by Connect | Rosebery Housing © 2021