The seven deadly sins of energy waste

News: January 2021

Storing your personal items

January 18th, 2021

Keeping you and your family safe in your home is important to us. It’s our responsibility to make sure the buildings and internal areas of your home meet fire safety requirements. Alongside this, our residents and leaseholders have their own responsibility to keep communal areas clear of fire hazards. We carry out regular checks on […]

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Our quarterly Complaints Report

January 18th, 2021

Every quarter we publish a report about the complaints we have received, this provides an overview of the feedback given and how it has been handled. Rosebery provides a service for making complaints to: give dissatisfied customers a mechanism for seeking redress collect feedback to enable Rosebery to review its performance and continuously improve services […]

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Repairs in your home

January 14th, 2021

It is important to know which repairs are your responsibility and which repairs we will cover. To help you understand the difference, we have created a handy ‘Repairs Responsibilities‘ page. If you have any questions about repairs responsibilities that have not been clarified, please contact our Repairs team through your My Rosebery account or call 0800 096 […]

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Login to My Rosebery

January 12th, 2021

If you have regular access to the Internet, you should be getting in touch with us over digital methods. One of these methods is our resident portal, My Rosebery, the fastest way for you to get in touch with us. For example, you can send us a message 24/7 and when we reply, you receive […]

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Housing Ombudsman Service – Complaint Handling Code

January 5th, 2021

In July 2020, the Housing Ombudsman introduced a new Complaints Handling Code, setting out good practice for social landlords to respond to complaints effectively and fairly. Some of the key areas in the Code are: Universal definition of a complaint Providing easy access to the complaints procedure and ensuring residents are aware of it, including […]

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When things go wrong

January 5th, 2021

Despite best efforts, we know that occasionally things can go wrong and we encourage residents to let us know when they do, so that we can take steps to put them right. All complaints we receive will be acknowledged by the Customer Experience Team within two working days. Where possible, this will be by phone, […]

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Rosebery Housing Association Limited is a charitable registered society under the Co-operative and Community Benefit Societies Act 2014 Registered No. 27671R. Registered Provider LH4026. Rosebery Housing Association is a subsidiary of Catalyst Housing Limited.
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