January 25th, 2021
Excessive energy usage not only costs a lot of money, but it uses up a valuable amount of natural resources. By making small changes, you can reduce the amount of energy you use and support the environment. Here are some handy hints: Turn it down! Many homes have their central heating set higher than needed. […]
Continue readingabout The seven deadly sins of energy waste
January 19th, 2021
We are delighted to provide the results the ‘Sounding Board’ survey that was completed in December 2020. It was encouraging that so many of you got involved in this and let us know what you think of our services. Read the report below: The key aim of the ‘Sounding Board’ is to improve the way […]
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January 18th, 2021
Keeping you and your family safe in your home is important to us. It’s our responsibility to make sure the buildings and internal areas of your home meet fire safety requirements. Alongside this, our residents and leaseholders have their own responsibility to keep communal areas clear of fire hazards. We carry out regular checks on […]
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January 14th, 2021
It is important to know which repairs are your responsibility and which repairs we will cover. To help you understand the difference, we have created a handy ‘Repairs Responsibilities‘ page. If you have any questions about repairs responsibilities that have not been clarified, please contact our Repairs team through your My Rosebery account or call 0800 096 […]
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January 5th, 2021
In July 2020, the Housing Ombudsman introduced a new Complaints Handling Code, setting out good practice for social landlords to respond to complaints effectively and fairly. Some of the key areas in the Code are: Universal definition of a complaint Providing easy access to the complaints procedure and ensuring residents are aware of it, including […]
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January 5th, 2021
Despite best efforts, we know that occasionally things can go wrong and we encourage residents to let us know when they do, so that we can take steps to put them right. All complaints we receive will be acknowledged by the Customer Experience Team within two working days. Where possible, this will be by phone, […]
Continue readingabout When things go wrong