December 18th, 2018
We are planning a dedicated training and development programme by running a series of free training sessions for all residents in 2019. The range of courses on offer will give you key skills that can be put to use in all aspects of life. There will also be opportunity to make new friends by networking […]Continue readingabout Free training for Rosebery residents!
December 13th, 2018
Our partners, Monarch Partnership, have created a handy guide to becoming more energy efficient in your home over the cold months. Energy efficiency is not only for those of us who want to save the environment, it can also really help your wallet. Regardless of your reasons, cutting back on the amount of energy you use […]Continue readingabout Affordable warmth in your home
December 11th, 2018
Our Rosebery housing app is a great way to manage your home on the go. By downloading our free app, you’ll be able to: pay your rent online; report a repair; check your MyRosebery account; give feedback on estate services; read the latest news; check the residents handbook; and contact us. How to download our […]Continue readingabout Download our free housing app!
December 4th, 2018
In October 2018 we carried out Mystery Shops on our Contact Centre (Customer Experience and Repair Teams). Eight local Rosebery residents volunteered to carry out anonymous shops on our front line teams. We now have the full feedback, including our Service Improvement Plan following the feedback. Here are some key points: The quality and content […]Continue readingabout Rosebery Mystery Shoppers
November 8th, 2018
Universal Credit has now been in place since October 2018, if you want to make a new claim for benefits you will need to claim Universal Credit. Universal Credit is the single monthly payment to help you with your living costs, including your rent and will replace the six existing benefits (Jobseeker’s Allowance, Housing Benefit, […]Continue readingabout Supporting you through Universal Credit
October 10th, 2018
Here at Rosebery Housing Association, as part of the National Housing Federation’s campaign, we have pledged our Commitment to Refer. From Monday 1 October, the Duty to Refer came into effect as part of the Homelessness Reduction Act. This is a duty placed on statutory agencies not housing associations, however it is important to do […]Continue readingabout Rosebery’s Commitment to Refer
September 3rd, 2018
We are currently looking to recruit interested residents to become mystery shoppers to test our front line services and provide feedback. Residents that take part will help us to improve services by carrying out ‘mystery shops’ on particular areas of our service. This will identify the areas that work well and what we need to […]Continue readingabout Become a Rosebery Mystery Shopper!
August 7th, 2018
Excessive energy usage not only costs a lot of money, but it uses up a valuable amount of natural resources. By making small changes, you can reduce the amount of energy you use and support the environment. Here are some handy hints: Turn it down! Many homes have their central heating set higher than needed. […]Continue readingabout The seven deadly sins of energy waste
August 2nd, 2018
It is important to remember that items in your home need to be covered by a Contents Insurance policy. If items in your home are lost or damaged because of flood, theft, fire or similar events please be aware that Rosebery does not provide compensation for items that have been damaged that should have been covered under a contents insurance policy. […]Continue readingabout Your home contents insurance