News: News

Keeping in touch with you

April 9th, 2021

At Rosebery we aim to deliver the highest possible standards of service to our residents. To ensure that this can be achieved, we need to receive residents’ views and feedback on how we are doing. This helps us to design and deliver continuous service improvements. We work with an independent market research company called IFF […]

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Community News – Spring 2021

April 6th, 2021

Welcome to this Spring edition of our newsletter, Community News. You can make a real difference and there are many ways that you can get in touch and involved, for example, via our Virtual Scrutiny Panel, surveys, consultations, social media, My Rosebery and more. Your voice is important to us, that is why we want to […]

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Catalyst and Rosebery announce their partnership

April 1st, 2021

Catalyst Housing Limited and Rosebery Housing Association have today formally announced their partnership, with Rosebery becoming a subsidiary of Catalyst. Catalyst owns and manages 34,000 homes in London and the South East and Rosebery has around 2,700 in Epsom and the surrounding areas. Discussions between the two organisations began in August last year, with both […]

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Your My Rosebery account

March 12th, 2021

Messaging us through My Rosebery is the best way to contact us. You can talk to your Income and Neighbourhood Officers directly, or our Customer Experience Team if you have a general enquiry. It is a one stop shop for everything to do with your tenancy and records with us. It is super simple to […]

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Download our free app!

March 11th, 2021

Our app is a great way to manage your tenancy on the go. By downloading our free app, you’ll be able to: check your My Rosebery account; pay your rent; report a repair; give feedback on estate services; read our latest news; follow us on social media; and contact us and stay in touch. How […]

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Become a Mystery Shopper

March 4th, 2021

Have your say and help us to improve services! We are looking for residents to take part in mystery shopping activities to: Carry out ‘mystery shops’ on particular areas of our services via different methods. Help identify the areas that work well and where we need to improve. Offer constructive feedback on your experiences. Training […]

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Electrical safety in your home

February 16th, 2021

We use electricity every day to access entertainment and keep our homes warm and bright. It is easily accessible and makes our lives much more enjoyable, however, it is easy to take it for granted and forget how dangerous it can be. Every year, faulty electrics or electrical equipment cause around 70 deaths and 350,000 […]

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Support for people experiencing ASB

February 11th, 2021

Mediation Surrey are offering a ‘Support Coaching Service’ for people who are experiencing Anti-Social Behaviour (ASB) online or over the phone. The support service is free to Surrey residents and gives people a safe space to: Talk in confidence with a coach about the present and the future. Develop strategies, skills and confidence. Feel safer […]

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Rosebery Housing Association Limited is a charitable registered society under the Co-operative and Community Benefit Societies Act 2014 Registered No. 27671R. Registered Provider LH4026. Rosebery Housing Association is a subsidiary of Catalyst Housing Limited.
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