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News: News

Affordable warmth in your home

December 13th, 2018

Our partners, Monarch Partnership, have created a handy guide to becoming more energy efficient in your home over the cold months. Energy efficiency is not only for those of us who want to save the environment, it can also really help your wallet. Regardless of your reasons, cutting back on the amount of energy you use […]

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Download our free housing app!

December 11th, 2018

Our Rosebery housing app is a great way to manage your home on the go. By downloading our free app, you’ll be able to: pay your rent online; report a repair; check your MyRosebery account; give feedback on estate services; read the latest news; check the residents handbook; and contact us. How to download our […]

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Rosebery Mystery Shoppers

December 4th, 2018

In October 2018 we carried out Mystery Shops on our Contact Centre (Customer Experience and Repair Teams). Eight local Rosebery residents volunteered to carry out anonymous shops on our front line teams. We now have the full feedback, including our Service Improvement Plan following the feedback. Here are some key points: The quality and content […]

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Rosebery’s Commitment to Refer

October 10th, 2018

Here at Rosebery Housing Association, as part of the National Housing Federation’s campaign, we have pledged our Commitment to Refer. From Monday 1 October, the Duty to Refer came into effect as part of the Homelessness Reduction Act. This is a duty placed on statutory agencies not housing associations, however it is important to do […]

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Become a Rosebery Mystery Shopper!

September 3rd, 2018

We are currently looking to recruit interested residents to become mystery shoppers to test our front line services and provide feedback. Residents that take part will help us to improve services by carrying out ‘mystery shops’ on particular areas of our service. This will identify the areas that work well and what we need to […]

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Your home contents insurance

August 2nd, 2018

It is important to remember that items in your home need to be covered by a Contents Insurance policy. If items in your home are lost or damaged because of flood, theft, fire or similar events please be aware that Rosebery does not provide compensation for items that have been damaged that should have been covered under a contents insurance policy. […]

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Rosebery Housing Association Limited is a charitable registered society under the Co-operative and Community Benefit Societies Act 2014. Registered No. IP27671R. Registered Provider LH4026.