News Archives - Page 3 of 16 - Rosebery Housing

Pocket Power

December 1st, 2023

About Pocket Power: The cost-of-living crisis has made life a lot harder for a lot more people. Pocket Power want to help people maximise their income and put money back in their pockets. Their advice is free and open to everyone, there is no eligibility criteria. Advice given to customers: How to reduce broadband bills […]

Mutual exchange

November 7th, 2023

A mutual exchange is a home swap between two residents living in social housing. They can take place for many reasons, such as needing more (or less) space, moving for work or to be closer to family. It’s a great option for those who can’t access or don’t want to wait for the normal allocation […]

Transfer list

November 7th, 2023

You may recall that we’ve suspended new applications to our transfer list. That remains the case whilst we review the best way to manage transfers in the future. If you already have an application in place, you remain on our list, and we will update you as soon as you are matched to a property. […]

Your feedback matters

October 24th, 2023

Taking part in the survey is completely voluntary, but we do encourage you to give us your feedback so that we can use the results to improve the services that we provide. The responses from the survey will not be shared with any other organisation or used for marketing purposes. The responses are treated in […]

Cyber Security Tips

October 12th, 2023

In today’s digital age, cyber security is more important than ever. With the rise of cyber-attacks and data breaches, it’s essential that we take steps to protect ourselves from these threats. Here’s a few tips to help you stay safe online: Keep your passwords strong and secure. Use a combination of upper and lowercase letters, […]

Have your say on our Asset Management Strategy

October 3rd, 2023

Please help us to develop our new Asset Management Strategy by completing a short online survey. All participants will be entered into a draw for the chance to win a £100 shopping voucher! What is Asset Management? Our Asset Management Team provides long-term maintenance to our homes. They do this through a programme of planned repairs […]

Customer service week

October 2nd, 2023

The Customer Experience Team plays a key role in providing a responsive service to deal with customer enquiries at first point of contact, via our contact centre and handles interactions through multiple communication channels, such as telephone, emails, live chat and My Rosebery, our online portal. The team is also leads on the management of […]

E-scooters and E-bikes

September 28th, 2023

The relation between fires and e-scooters/ e-bikes is rapidly increasing. By the end of August 2023, the London Fire Brigade had fought 123 fires, compared with 116 in 2022 and 78 in 2021. The majority of fires related to e-bikes and e-scooters have happened in homes. These fires are often caused when charging the batteries. […]

Update- Estate Services Innovation Group: August 2023

September 27th, 2023

The Estate Services Innovation Group (ESIG) continues to make good progress in offering service improvement ideas in the way we deliver communal services on our estates. A key focus of the work that they are doing to enhance the services provided, is actively listening to residents’ that have responded to the monthly estate services satisfaction […]

Resident Engagement Strategy Survey

September 27th, 2023

Resident Engagement Strategy Survey – reveals positive responses! In September we asked all residents to participate in our ‘Resident Engagement Strategy Survey’. Our main goal was to understand your preferences and expectations regarding resident engagement, and the response has been outstanding. Following our merger with Town & Country Housing, we are looking to update our […]

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