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We are committed to making a positive difference to people’s lives by providing good quality, affordable homes.
We care about our customers, defined as anyone who touches our business in any way and at any time. Our values include a performance culture focusing on:
Value for Money (VfM) means managing our resources economically, efficiently and effectively to provide quality services and homes – put simply it is business efficiency. We measure VfM in the context of meeting our objectives.
We aim to fulfil our objectives by implementing the strategic direction outlined in our Corporate Plan with each reflecting our vision ‘To make a positive difference’.
VfM is embedded in all that we do. We evidence savings and staff are encouraged to challenge established ways of working to inspire savings.[Download not found]
There is a greater emphasis on VfM, due mostly to the need to stretch significantly reduced public funding, so that development can continue and the provision of affordable housing can continue to grow. In the current economic environment of increasing costs of funds and the impact of the proposed welfare benefit reforms, VfM has a crucial role to play in enabling development to continue, and to improve service standards for our customers so that they receive VfM for the rent they pay.