What is flytipping?
Flytipping is the abandoment of rubbish and waste – most often in fields, on pavements and on private land. It can range from small items (black refuse bags of household rubbish, garden waste) to large bulky items (old sofas, televisions, building material). Offenders can be fined or imprisoned for flytipping.
How do I report flytipping?
You can report flytipping via our Rosebery app or email firstname.lastname@example.org. If you see flytipping in progress, you can also report the incident to the Police by calling 101.
You can also contact your local Environmental Health office to report flytipping on non-Rosebery land. For Epsom and Ewell residents, please visit the local council page
There is vandalism/graffiti in my neighbourhood - how do I report this?
You can report this via our Rosebery app here, which you can download via Google Play or App store. You can also email pictures and locations of vandalism/graffiti.
Can I store items in communal areas?
No – all communal areas and shared areas must be kept free of items as they pose a serious fire risk. This includes plants, bikes, prams, mobility scooters and refuse bags. If we see any items left in communal areas, we will leave a calling card to say that we have spotted the items. You will then have seven days to remove the item from the date on the card. If items are NOT removed within seven days, we will collect them. If the item/s are not collected within 14 days, they will be disposed of. For more information, please download our Fire safety in Communal Areas leaflet below:Fire-safety-leaflet-2016.pdf
I have some bulky items that I no longer need. How can I remove these items?
If you have unwanted furniture in good condition, you can arrange for your furniture to be donated to the Epsom & Ewell Foodbank Furniture scheme. They can arrange for a FREE collection of items and your unwanted furniture will help a person in need. To contact the Foodbank, please email email@example.com or call 0208 786 8221.
If your items cannot be recycled, some councils do offer collection of bulky waste items for a fee.
Visit your local council’s website to find out how to arrange a collection.
Who manages cleaning and grounds maintenance?
The cleaning of our communal areas is managed by Cleanscapes and our gardening services are carried out by grounds maintenance contractor, Groundscapes.
Where can I read reports of neighbourhood inspections in my area?
Your Neighbourhood Officer conducts regular checks on all neighbourhoods and will write summary reports on their findings. Click below to read these reports:
- There is an abandoned vehicle in my area - how do we report this?
There is a tree in my garden/nearby garden which is overgrown or infected - what can we do?
You can report the tree to our Estate Services Officer at firstname.lastname@example.org. We will arrange for an inspection of the tree and it will be assesed to see if further work is required. Once the inspection has been completed, you will be written to with the findings and details of further action if necessary.
Our bins have not been emptied - who is responsible for waste collection?
Your local council is responsible for waste collection in your area. Each council will have a waste and recycling collection scheme. To check when your set collection days are, please visit your local council website.
My fence is broken - who's responsibility is it to fix the fence?
Most fences are a residents responsibility, however, we recommend you check your tenancy agreement. If in doubt, please email email@example.com