May 18th, 2021
In December 2019, we launched a new digital consultation platform called the ‘Sounding Board’, as way of receiving regular views from residents on our existing services and our priorities for improvements. During this time, we have carried out three quarterly surveys seeing 500 residents respond. The ‘Sounding Board’ has proven to be a successful tool […]
Continue readingabout Rosebery Voice – we need to hear your views
May 18th, 2021
Every quarter we publish a report about the complaints we have received, providing an overview of the feedback given and how it has been handled. Rosebery provides a service for making complaints to: give dissatisfied customers a mechanism for seeking redress collect feedback to enable Rosebery to review its performance and continuously improve services This […]
Continue readingabout Our quarterly Complaints Report
May 13th, 2021
The role of the Virtual Scrutiny Panel (VSP) is to explore, examine and test Rosebery’s customer-facing services on behalf of residents. The VSP then makes recommendations to Rosebery’s Board to improve services and increase customer satisfaction. The VSP recently completed a service review of ‘Vacant Property Management’. The decision was taken to look at this […]
Continue readingabout Service review of Vacant Property Management
May 13th, 2021
If you have regular access to the Internet, you should be getting in touch with us over digital methods. One of these methods is our resident portal, My Rosebery, the fastest way for you to get in touch with us. For example, you can send us a message 24/7 and when we reply, you receive […]
Continue readingabout Login to My Rosebery
May 10th, 2021
Clarion Housing and the Surrey Lifelong Learning Partnership are teaming up to offer support on getting online, learning new ways of working, employment skills and more. The free online sessions are hosted by a skilled mentor who can help with: Getting online. Learning how to use your internet device. Searching and apply for jobs listed […]
Continue readingabout Learning online and digital skills
May 6th, 2021
Our Virtual Scrutiny Panel (VSP) aims to scrutinise our frontline services and offer recommendations for how we can make improvements. The three guiding principles include: Being resident-led. Reaching evidence-based decisions. Ensuring all recommendations are acted on and they achieved the desired outcome to improve services. The VSP have recently worked with our Board to improve […]
Continue readingabout Join our Virtual Scrutiny Panel
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