Rosebery Voice – we need to hear your views

News: May 2021

Our quarterly Complaints Report

May 18th, 2021

Every quarter we publish a report about the complaints we have received, providing an overview of the feedback given and how it has been handled. Rosebery provides a service for making complaints to: give dissatisfied customers a mechanism for seeking redress collect feedback to enable Rosebery to review its performance and continuously improve services This […]

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Service review of Vacant Property Management

May 13th, 2021

The role of the Virtual Scrutiny Panel (VSP) is to explore, examine and test Rosebery’s customer-facing services on behalf of residents. The VSP then makes recommendations to Rosebery’s Board to improve services and increase customer satisfaction. The VSP recently completed a service review of ‘Vacant Property Management’. The decision was taken to look at this […]

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Login to My Rosebery

May 13th, 2021

If you have regular access to the Internet, you should be getting in touch with us over digital methods. One of these methods is our resident portal, My Rosebery, the fastest way for you to get in touch with us. For example, you can send us a message 24/7 and when we reply, you receive […]

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Learning online and digital skills

May 10th, 2021

Clarion Housing and the Surrey Lifelong Learning Partnership are teaming up to offer support on getting online, learning new ways of working, employment skills and more. The free online sessions are hosted by a skilled mentor who can help with: Getting online. Learning how to use your internet device. Searching and apply for jobs listed […]

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Join our Virtual Scrutiny Panel

May 6th, 2021

Our Virtual Scrutiny Panel (VSP) aims to scrutinise our frontline services and offer recommendations for how we can make improvements. The three guiding principles include: Being resident-led. Reaching evidence-based decisions. Ensuring all recommendations are acted on and they achieved the desired outcome to improve services. The VSP have recently worked with our Board to improve […]

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Rosebery Housing is a trading name of Town and Country Housing, which is a subsidiary within the Peabody Group and is a charitable Registered Society under the Co-operative and Community Benefit Societies Act 2014, registered with the Financial Conduct Authority No. 30167R. Registered office: Town and Country Housing, Monson House, Monson Way, Tunbridge Wells, Kent, TN1 1LQ. Rosebery Housing provides housing and repair services to customers in Surrey and West Sussex, supporting sustainable communities by forging strong partnerships, working closely with local customers and creating local jobs.

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