Damp and Mould Repair Services

Damp and Mould Repair Services

The Resident Scrutiny Panel members are currently deep-diving into the damp and mould repair services. Here’s what they’ve covered so far:

  • Staff Insights: Interviews with both technical and non-technical staff to understand internal processes.
  • Resident Feedback:  Analysis of tenant satisfaction surveys on damp and mould issues, including data, trends, and root causes identified by residents.
  • Complaints:  They attended a presentation on how Town & Country Housing tackles damp and mould repairs and complaints.

Looking Ahead:

  • Hardship Fund:  Explore how Rosebery supports residents facing hardship due to damp and mould or heating issues.
  • Industry Comparison:  The panel will compare Rosebery’s approach with other social housing landlords.
  • Resident Survey:  A targeted survey will be conducted among residents who reported damp and mould issues within the last year.

Final Stage:

By the end of July, the Resident Scrutiny Panel will finalise a report with their findings and recommendations. Following last April’s merger, Rosebery is part of Town & Country Housing (TCH) and so the report will be presented to the TCH board.

Rosebery Housing is a trading name of Town and Country Housing, which is a subsidiary within the Peabody Group and is a charitable Registered Society under the Co-operative and Community Benefit Societies Act 2014, registered with the Financial Conduct Authority No. 30167R. Registered office: Town and Country Housing, Monson House, Monson Way, Tunbridge Wells, Kent, TN1 1LQ. Rosebery Housing provides housing and repair services to customers in Surrey and West Sussex, supporting sustainable communities by forging strong partnerships, working closely with local customers and creating local jobs.

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