Damp and Mould Repair Services
The Resident Scrutiny Panel members are currently deep-diving into the damp and mould repair services. Here’s what they’ve covered so far:
- Staff Insights: Interviews with both technical and non-technical staff to understand internal processes.
- Resident Feedback: Analysis of tenant satisfaction surveys on damp and mould issues, including data, trends, and root causes identified by residents.
- Complaints: They attended a presentation on how Town & Country Housing tackles damp and mould repairs and complaints.
Looking Ahead:
- Hardship Fund: Explore how Rosebery supports residents facing hardship due to damp and mould or heating issues.
- Industry Comparison: The panel will compare Rosebery’s approach with other social housing landlords.
- Resident Survey: A targeted survey will be conducted among residents who reported damp and mould issues within the last year.
Final Stage:
By the end of July, the Resident Scrutiny Panel will finalise a report with their findings and recommendations. Following last April’s merger, Rosebery is part of Town & Country Housing (TCH) and so the report will be presented to the TCH board.