There are lots of different ways in which you can get in contact with us. The quickest ways to get in touch are through our digital communication channels:
You can send us a message on your My Rosebery account. Log in, register and find out more here.
You can talk to us via live chat every Monday to Friday 10am-4pm. Click on the pink ‘Send message’ button on the bottom right hand corner to start a new chat conversation.
You can email our Customer Experience team on customerexperience@rosebery.org.uk.
Please note, if you would like a face-to-face appointment, please contact us to arrange a pre-arranged time. Directions to our office can be found our map below:
Our phone line is open from Monday to Friday 9am-5pm.
Please send all correspondence to:
Rosebery Housing Association
Third Floor
Newplan House
41 East Street
Epsom
KT17 1BL
Need to report a repair or contact us about an existing repair? Please use your My Rosebery account or call 0800 096 0395 (landline) or 0333 700 1025 (mobile).
You can find out more about repairs your repairs responsibilities as a Rosebery resident in our repairs section.
Find us on Twitter at – @roseberyhousing
You can also follow our Rosebery Housing Association Facebook page. Login with your Facebook profile at www.facebook.com then type Rosebery Housing Association in the top search bar.
Please see our Privacy notice below:
Rosebery Privacy noticeOur Customer Offer sets out our service standards and promises to our customers. It makes promises in five service areas:
Please read it below:
Customer Offer