Contact Us

There are lots of different ways in which you can get in contact with us. The quickest ways to get in touch are through our digital communication channels:

  • Send us a message through My Rosebery

    You can send us a message on your My Rosebery account. Log in, register and find out more here.

  • Talk to us on Live Chat

    You can talk to us via live chat every Monday to Friday 10am-4pm. Click on the pink ‘Online’ button on the bottom right hand corner to start a new chat conversation.

  • Email us

    You can email our Customer Experience team on

  • Make an office appointment

    Please note, if you would like a face-to-face appointment, please contact us to arrange a pre-arranged time. Directions to our office can be found our map below:

  • Call us

    Our phone line is open from Monday to Friday 9am-5pm.

    • 01372 814 000
    • 0800 068 7664 (freephone)
  • Contact us by post

    Please send all correspondence to:

    Rosebery Housing Association
    Third Floor
    Newplan House
    41 East Street
    KT17 1BL

  • Need to report a repair?

    Need to report a repair or contact us about an existing repair? Please use your My Rosebery account or call 0800 096 0395 (landline) or 0333 700 1025 (mobile).

    You can find out more about repairs your repairs responsibilities as a Rosebery resident in our repairs section.

Please see our Privacy notice below:

Rosebery Privacy notice
Rosebery Housing Association Limited is a charitable registered society under the Co-operative and Community Benefit Societies Act 2014. Registered No. IP27671R. Registered Provider LH4026.
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