September 28th, 2023
The relation between fires and e-scooters/ e-bikes is rapidly increasing. By the end of August 2023, the London Fire Brigade had fought 123 fires, compared with 116 in 2022 and 78 in 2021. The majority of fires related to e-bikes and e-scooters have happened in homes. These fires are often caused when charging the batteries. […]
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September 27th, 2023
The Estate Services Innovation Group (ESIG) continues to make good progress in offering service improvement ideas in the way we deliver communal services on our estates. A key focus of the work that they are doing to enhance the services provided, is actively listening to residents’ that have responded to the monthly estate services satisfaction […]
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September 27th, 2023
Resident Engagement Strategy Survey – reveals positive responses! In September we asked all residents to participate in our ‘Resident Engagement Strategy Survey’. Our main goal was to understand your preferences and expectations regarding resident engagement, and the response has been outstanding. Following our merger with Town & Country Housing, we are looking to update our […]
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September 25th, 2023
In October 2022, Karen Boothe joined Rosebery as our Customer Engagement Officer, during this time a lot has been achieved. These accomplishments have increased resident voices to influence decisions that we make about the management of your homes. Highlights include rebranding of the Resident Scrutiny Panel (formerly Virtual Scrutiny Panel) and setting up two Service Innovation […]
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September 25th, 2023
Here are some benefits of extending your lease: You can extend your lease for an additional 90 years on top of your unexpired term, meaning that your flat is easier to sell and get a mortgage; Your ground rent is reduced to nil (referred to as a peppercorn rent) from completion of the lease extension; […]
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September 13th, 2023
Carbon monoxide poisoning can make you very unwell and can kill quickly without warning. Carbon monoxide is often referred to as the silent killer as you can’t taste, smell or see it. A leak can be very difficult to detect and so it’s important to be aware of the signs so you can act early […]
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September 11th, 2023
Gas Safety Week takes place from 11 to 17 September 2023 and we are joining in celebrating its thirteenth anniversary. This is a pan-industry event that sees everyone coming together to achieve one common goal – to keep the nation gas safe. Take a look at our top ten gas safety tips below! Work with […]
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September 1st, 2023
Related Posts Registered providers of social housing are regulated by the Regulator of Social Housing, to ensure that we provide good quality homes and services. The Regulator’s Consumer Standards provide a framework to help ensure these standards are achieved. The Regulator is currently revising the consumer standards and is consulting on their proposals. They have […]
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