E-scooters and E-bikes

News: September 2023

E-scooters and E-bikes

September 28th, 2023

The relation between fires and e-scooters/ e-bikes is rapidly increasing. By the end of August 2023, the London Fire Brigade had fought 123 fires, compared with 116 in 2022 and 78 in 2021. The majority of fires related to e-bikes and e-scooters have happened in homes. These fires are often caused when charging the batteries. […]

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Update- Estate Services Innovation Group: August 2023

September 27th, 2023

The Estate Services Innovation Group (ESIG) continues to make good progress in offering service improvement ideas in the way we deliver communal services on our estates. A key focus of the work that they are doing to enhance the services provided, is actively listening to residents’ that have responded to the monthly estate services satisfaction […]

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Resident Engagement Strategy Survey

September 27th, 2023

Resident Engagement Strategy Survey – reveals positive responses! In September we asked all residents to participate in our ‘Resident Engagement Strategy Survey’.  Our main goal was to understand your preferences and expectations regarding resident engagement, and the response has been outstanding. Following our merger with Town & Country Housing, we are looking to update our […]

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Driving success through resident engagement

September 25th, 2023

In October 2022, Karen Boothe joined Rosebery as our Customer Engagement Officer, during this time a lot has been achieved. These accomplishments have increased resident voices to influence decisions that we make about the management of your homes. Highlights include rebranding of the Resident Scrutiny Panel (formerly Virtual Scrutiny Panel) and setting up two Service Innovation […]

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A chain of paper cut houses

Lease extension benefits

September 25th, 2023

Here are some benefits of extending your lease: You can extend your lease for an additional 90 years on top of your unexpired term, meaning that your flat is easier to sell and get a mortgage; Your ground rent is reduced to nil (referred to as a peppercorn rent) from completion of the lease extension; […]

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Have your say on the proposed consumer standards

September 1st, 2023

Related Posts Registered providers of social housing are regulated by the Regulator of Social Housing, to ensure that we provide good quality homes and services. The Regulator’s Consumer Standards provide a framework to help ensure these standards are achieved. The Regulator is currently revising the consumer standards and is consulting on their proposals. They have […]

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Rosebery Housing is a trading name of Town and Country Housing, which is a subsidiary within the Peabody Group and is a charitable Registered Society under the Co-operative and Community Benefit Societies Act 2014, registered with the Financial Conduct Authority No. 30167R. Registered office: Town and Country Housing, Monson House, Monson Way, Tunbridge Wells, Kent, TN1 1LQ. Rosebery Housing provides housing and repair services to customers in Surrey and West Sussex, supporting sustainable communities by forging strong partnerships, working closely with local customers and creating local jobs.

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