We sometimes hear questions from residents asking why the grass in their communal areas hasn't been cut for a while or requesting that the windows ins ...

In June 2018, our group of mystery shoppers carried out a shopping exercise on our customer touch points. They recently decided to revisit this servic ...

Last year we set up our Virtual Scrutiny Panel (VSP), with the aim of scrutinising our frontline services and offering recommendations for how we coul ...

July to September 2019 Rosebery provides a range of services to a variety of customers. On occasions, things do go wrong and customers may want to ...