Tenancy Sustainment Service

Are you looking for support in helping to manage your tenancy or your home?

Sometimes it can be hard to know where to go if you need advice about finances or benefits. So we offer a range of support services that we hope will help. We have three Tenancy Sustainment Officers (TSO) who provide this support free of charge. You can arrange a personal 1-2-1 appointment with one of the TSOs, where they will go through things like:

  • Universal Credit support
  • How to claim extra benefits
  • Help with the benefits cap
  • Bedroom tax advice
  • Signposting you to partner organisations like Citizens Advice and ETHOS for money and employment support

If you would like to arrange an appointment with our TSOs, please message our TSOs through your My Rosebery account or give us a call.

Rosebery Housing is a trading name of Town and Country Housing, which is a subsidiary within the Peabody Group and is a charitable Registered Society under the Co-operative and Community Benefit Societies Act 2014, registered with the Financial Conduct Authority No. 30167R. Registered office: Town and Country Housing, Monson House, Monson Way, Tunbridge Wells, Kent, TN1 1LQ. Rosebery Housing provides housing and repair services to customers in Surrey and West Sussex, supporting sustainable communities by forging strong partnerships, working closely with local customers and creating local jobs.

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