July 2022 - Rosebery Housing

Rosebery Strikes Gold!

July 29th, 2022

Following our recent assessment, here is some feedback from Investors in People on our Gold accreditations in both of their categories: People and Well-being. In our assessment, 100% of staff interviewed said that they would recommend Rosebery as a great place to come and work. Reaching this Gold standard is a significant achievement for Rosebery and it defines […]

Help keep communal areas clear

July 28th, 2022

If you live in a block with shared or communal areas, you must keep them clear of obstructions and personal possessions. These includes items such as pushchairs, children’s toys, play equipment, furniture, washing machines and any other unwanted goods awaiting disposal. We have an obligation to ensure these areas remain free of items that might cause a hazard or […]

Service Innovation Group

July 27th, 2022

We have formed several Service Innovation Groups to improve the delivery of our customer services.

Electrical safety in your home

July 26th, 2022

We use electricity every day to access entertainment and keep our homes warm and bright. It is easily accessible and makes our lives much more enjoyable, however, it is easy to take it for granted and forget how dangerous it can be. Every year, faulty electrics or electrical equipment cause around 70 deaths and 350,000 […]

ASB awareness week roundup

July 22nd, 2022

This year’s anti-social behaviour (ASB) awareness campaign focused on the effects of ASB on young people. It also emphasised the importance of educating the public about their role in dealing with ASB in the local community. Rosebery Housing Association has shared some useful information on the topic of ASB, with articles explaining how we improved […]

How to register for My Rosebery

July 21st, 2022

To register for your My Rosebery account, go to our website, www.rosebery.org.uk and go to ‘My Rosebery’. To register, go to ‘Register for My Rosebery’. You will then see the first sign up page. You will need to input your surname, date of birth and Tenancy Reference. If you do not know your Tenancy Reference, […]

How to report ASB

July 19th, 2022

Anti-social behaviour (ASB) affects us all and it’s everyone’s responsibility to help in preventing it. Resolve is leading the way in ASB Awareness Week, which is also supported by the Home Office, Local Government Association (LGA), National Police Chiefs’ Council (NPCC), and the National Fire Chiefs’ Council (NFCC). YouGov research, commissioned by the […]

You said… We did – ASB

July 18th, 2022

You were unhappy with the time taken to resolve instances of anti-social behaviour (ASB). We have appointed a dedicated ASB Enforcement Officer and we have updated our IT systems to improve our recording and monitoring of reports. We are reviewing our ASB policy and process, to provide clarity on our service and to improve responses. […]

ETHOS

July 8th, 2022

Our Income Team Manager and Tenancy Sustainment Officer recently caught up with Alex, the new ETHOS Advisor for Epsom.Alex is here to help individuals (19+) in Epsom and Ewell to find jobs by providing assistance with CV writing, interview methods, developing digital skills and finding appropriate courses. Here is how ETHOS helped one of our […]

Cost of Living Payment

July 7th, 2022

To be eligible for this payment you must be a claimant of Universal Credit, ESA Income Related, Income Support, JSA Income Based, Pension Credit, Working Tax Credit and Child Tax Credit. The £650 cost of living payment for low-income benefit claimants will be paid in two instalments of £326 and £324. The first payment will […]

News: July 2022