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Here you will find a few handy videos and frequently asked questions about repairs and your home.
Please note that when our Repair Operatives visit your home they should always show you their photographic identification badge. If ID is not produced, do not let the operative into your home and call us straight away on 01372 814 000.
You would need to reset your RCD (consumer board) if an appliance fuse or light bulb blew.
If you have a blockage in your toilet, our video shows you how to try to unblock it using boiling water.
Do not pour the water all at once as this could make the problem worse, Do not continue to pour water if the blockage is not clearing. If you have a very cold toilet do not use boiling hot water as the toilet could crack.
Do you know where your stop cock valve is?
When you move into your property you should receive a folder that contains this information or call your Neighbourhood Officer on 01372 814 000 or 0800 096 0395 (landline) or 0333 700 1025 (mobile).
For more information on how to use a ladder or step ladder safely, check out this flyer.
Changing a bathroom light
Tips to remember:
Other FAQs and tips:
This is a situation that poses an immediate risk to health, life, property, or the environment. Call National Grid on 0800 404 090.
Condensation is when cold air cannot hold all the moisture and drops of water starts to appear. Often, in cold weather, homes are not sufficentely heated and ventilated so water vaper and condensation can build up.
If untreated, a large amount of condensation can lead to:
Here are a few steps you can take to help reduce the problems and what action Rosebery will take if the problem becomes serious:
|What you can do||What we can do|
|Keep your kitchen and bathroom doors closed to stop warm, moist air travelling to other rooms||Repair any leaks coming through or around window frames|
|Make sure air bricks and vents have not been covered or blocked||Fit or upgrade fans in kitchens and bathrooms when needed|
|Avoid drying clothes indoors. If you must dry clothes indoors, try to put them in the bathroom with the door closed & the window open or fan on.||Arrange a visit from one of our Tenancy Sustainment Officers, who can provide you with advice & assistance with reducing your energy bills and check if you qualify for winter fuel benefits|
|Do not dry clothes on radiators.||Top up your loft insulation where needed|
|Vent tumble driers outside||Ensure you have cavity wall insulation where it can be fitted|
|Open windows or make sure the extractor fan is on to let out the air when you have been bathing, showering, washing or cooking||Fit air bricks or vents in rooms where air circulations needs to improve|
|Use cooker hoods and extractor fans wherever fitted||Repair gutters and water pipes if they are leaking|
|Do not put furniture and belongings too close to cold walls so the air can circulate.||Annually service your boiler to make sure it is running safely and efficiently.|
A fire door is a door with a fire-resistance rating. If you’re a leaseholder, you own the door to your flat and it’s therefore your responsibility, under the Regulatory Reform (Fire Safety) Order 2005, to make sure that the door protects you and others in the event of a fire in the building.
For a tenanted property, this would be Roseberys’ responsibility to ensure we have fitted the correct door.
When they’re closed, fire doors perform two important functions in the event of a fire.
If your door is non-compliant (does not meet the required specifications of a fire door), then you must replace it as soon as possible.
Please notify us when you have completed the replacement or you can provide adequate written confirmation that the door is constructed to a minimum of FD30 standard.
For more information on your responsibilities as a Rosebery resident, check our repairs responsibility page.
You can call Rosebery Repairs who would charge you or you can call out a locksmith. Check to see if your content insurance covers you for this, as you‘ll need to keep all of your receipts.
If you lose your key fob you’ll need to contact Rosebery’s Customer Experience Team. You‘ll be provided with another fob for a small fee.
If your fob is stolen you’ll need to provide Rosebery’s Customer Experience Team with a crime reference number.
Leave a spare set of keys with your neighbour/friend.
We recommend that you don’t label your keys with your address because if you do lose them, your home could be broken into.
Call the National Gas Emergency line on 0800 111 999.
Test your alarm weekly – press the test button for at least two seconds until you hear a bleeping sound. If this doesn’t work please contact the Rosebery Repairs on 0800 0960 395 from a landline or 0333 7001 025 from a mobile.
You need to maintain your alarm weekly and this can be done by hoovering around the area.
If it is in a communal area, call Rosebery Repairs on 0800 068 7664 (free phone).
If it is in your home, you need to call your Local Authority.
A drain is a pipe that drains water and waste from a building and other buildings which belong with it.
A lateral drain is a length of pipe that carries wastewater away from your property. It’s located outside your property boundary, often under a public pavement or road.
A sewer collects water and waste from the drains of a number of buildings. Most sewers are maintained by your water company.
If you’re a shared owner or leaseholder you’re responsible for the drain inside your property boundary.
If you rent your property you’ll need to report this to Rosebery Repairs. Freephone from landlines 0800 0960 395, from mobiles 0333 7001 025.
Call T Brown, who operate 24/7 for your support needs, on 020 8786 1241 or free phone on 080 0093 9447.
The information published in these videos is intended for general guidance only and is not offered as professional advice. While care and consideration has been taken in the creation of these videos, we do not warrant or guarantee that the material published is in all respects accurate, complete and current. Rosebery Housing Association accepts no liability for the health and safety of its residents in carrying out any work in line with these video guidelines. We exclude any liability, including any liability for negligence, for any loss, damage or injury arising from reliance on this material.