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News: News

Our Tenancy Audit

August 2nd, 2019

As part of our drive to improve services to our residents, we will be carrying out tenancy audits in all of our properties. The tenancy audit is a survey which involves us gathering some details about you, our tenant. These audits help us to make sure that we are providing the right services and support. […]

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Spring makeover for your home

August 2nd, 2019

If you are over the age of 70 or have a disability, you may qualify to receive free home decorating from Rosebery. Our Spring Makeover scheme offers eligible residents the chance to spruce up a room in their home. To find out more, please contact our Customer Experience team by the end of August. You […]

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Training courses with the WEA

August 1st, 2019

The WEA have five new courses running in Epsom from September. Find out more below: Working as a teaching assistant Students will begin to explore how skills, knowledge and experience can impact on teaching and learning in the school environment. Students will consider professional conduct and the requirements held by schools to become a teaching […]

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A spotlight on our customer touch points

July 24th, 2019

Our mystery shoppers recently completed an assessment our customer touch points. These are our Repairs, Income, Customer Experience and Neighbourhood teams. Our Mystery Shoppers evaluated the standard of service experienced at all points of contact and the key areas tested were: Response times and quality of communications received via ‘My Rosebery’, emails and letters. Did […]

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Our Mechanical and Electrical Compliance Manager!

July 19th, 2019

Nathan is our Mechanical and Electrical (M&E) Compliance Manager. Nathan has been with Rosebery for three years, and his role is part of our Asset Management team. We spoke to Nathan about his role: “I manage Rosebery’s M&E services, this includes identifying and planning all future M&E works to support our Asset Management, Development and Sustainability Strategy. […]

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Rosebery Housing Association Limited is a charitable registered society under the Co-operative and Community Benefit Societies Act 2014. Registered No. IP27671R. Registered Provider LH4026.