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News: News

My Rosebery portal success

May 9th, 2019

The new My Rosebery tenant portal has been over a year in the making, and is now live! We conducted resident testing before launching the portal, here are a few comments from their feedback: “Logging in using email address instead of tenancy number is so much easier. I have no idea of my tenancy number but […]

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Voluntas number change

April 2nd, 2019

At Rosebery we aim to deliver the highest standard of service possible to you. To ensure that this can be achieved we need to receive your views on how we are doing, to help us do this we work with an independent market research company call Voluntas. Voluntas may contact you to find out what […]

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Our Customer Experience team

April 1st, 2019

Our Customer Experience Team is the first point of contact for dealing with all incoming phone calls and visitors to our office. The team offers advice, support and aims to resolve all housing queries raised by our residents. However, just as important, the team is responsible for leading Rosebery’s approach to ensuring that our residents […]

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A new ‘My Rosebery’ is coming!

March 19th, 2019

At Rosebery we are currently going through digital transformation to ensure our services are accessible and simple for you to use. As part of this digital transformation, we have been building a new My Rosebery ‘Tenant Portal’. You may already use your current My Rosebery account to report a repair, view your information and more. The […]

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Your feedback matters

March 13th, 2019

We love hearing what we have done well for you. Sherrie, one of our Tenancy Sustainment Officers recently received a lovely compliment from a resident: “I would like to express my complete and grateful thanks of the service by Sherrie. Sherrie has been absolutely invaluable to me with her superb knowledge and capabilities of her […]

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Together with Tenants

March 5th, 2019

The National Housing Federation have launched a new ambitious programme to help build a stronger relationship between housing associations and their tenants called ‘Together with tenants’. We fully support this project and the plan is to build a collaborative, balanced relationship between housing associations and their tenants. Along with a number of housing associations across […]

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Rosebery Housing Association Limited is a charitable registered society under the Co-operative and Community Benefit Societies Act 2014. Registered No. IP27671R. Registered Provider LH4026.