Migration to Universal Credit from Legacy Benefits

Are you receiving any of the following benefits?

  • Housing Benefit,
  • income-related Employment and Support Allowance (ESA),
  • income-based Jobseeker’s Allowance (JSA),
  • Child Tax Credits (CTC),
  • Working Tax Credits (WTC) and
  • Income Support

You will soon receive a notice from DWP about migrating your benefits on to Universal Credit.  Please contact us or your local Citizens Advice immediately when you receive this notice for free confidential advice about your benefits. We can help ensure you are moved across to the new system properly and are claiming everything to which you are entitled.

The DWP will be contacting all those in Surrey who are in receipt of legacy benefits to migrate them over to Universal Credit. Once contacted, you will have three months to apply for Universal Credit and failure to do so will result in the automatic stopping of benefits and could have other impacts such as the loss of transitional arrangements.

Those receiving Universal Credit which amounts to less than their previous benefits may be entitled to a top-up payment called Transitional Protection.

If you are aware of anyone impacted or worried by the UC migration please ask them to contact their Money Support Officer at Rosebery on 01372 814 000 or by contacting their local Citizens Advice.

Epsom Citizens Advice can be contacted as follows:

  • By calling their adviceline on 0808 278 7963,
  • Attending one of their drop in sessions on Mondays and Tuesdays (10am-1pm) and Thursdays (10am-3pm), or
  • By messaging them via their website: https://www.caee.org.uk/advice-by-email/

All advice is free and confidential.

Rosebery Housing is a trading name of Town and Country Housing, which is a subsidiary within the Peabody Group and is a charitable Registered Society under the Co-operative and Community Benefit Societies Act 2014, registered with the Financial Conduct Authority No. 30167R. Registered office: Town and Country Housing, Monson House, Monson Way, Tunbridge Wells, Kent, TN1 1LQ. Rosebery Housing provides housing and repair services to customers in Surrey and West Sussex, supporting sustainable communities by forging strong partnerships, working closely with local customers and creating local jobs.

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