Your Repair Responsibilities

It is important to know which repairs are a residents’ responsibility and which repairs we will cover.

To help cover all repairs responsibilities, please refer to our tabs below.

If you have any questions about repairs responsibilities that have not been clarified below, please contact our Repairs team through your My Rosebery account or call 0800 096 0395 (landline) or 0333 700 1025 (mobile).

  • Residents' repairs responsibilities (General Needs, Temporary Accommodation and Housing for Older People)

    Internal

    • Filling minor cracks or small holes (under 150mm square)
    • Door handles, locks and furniture to internal doors, adjusting doors when new flooring has been fitted
    • Fireplaces and tiles
    • Sweeping chimney and clearing flue
    • Reinstatement of banister rails and posts
    • Electric showers/mixer taps/shower heads
    • Extractor fan, trickle vent and air vent cleaning
    • Plugs and chains to basins and baths, toilet seats and maintaining toilets, sinks, baths and gulleys free from blockages
    • Gain entry due to lost keys and replacement lost keys or door entry fobs
    • Hinges, catches, latches and handles to kitchen doors
    • Lagging external pipes and fitting draught excluders
    • Providing batteries for smoke alarms
    • Installing and connecting cookers, washing machines, dishwashers, tumble driers and bleeding radiators
    • Internal decorations within properties and condensation works (except where there is damp and or a leak caused as a result of works carried out by Rosebery)
    • Pest control (non communal)

    External

    • Casement stays and fasteners to window frames
    • Cracked/broken glazing to doors and windows
    • Additional door and window locks, door chains and spy holes
    • Door bells, door knockers and security chains
    • Divisional fences, gate catches, springs and hinges
    • External store locks and wooden sheds
    • Rotary driers and lines and posts to houses
    • Car hard-standings, patios and additional paths
    • Pest control (non communal)
  • Rosebery Repairs' responsibilities

    Internal

    • Filling major cracks to internal walls and ceilings and renewal of defective plasterwork
    • Floors, screeds, floor boards, joists and floor tiles and lino (if fitted by Rosebery and only patch repair will be carried out)
    • Re-fixing skirting boards/replacement, staircases, treads, posts and banister rails
    • Central heating system, radiators, valves, time clocks, thermostat and boiler, including annual service, water heaters, immersion heaters, tanks or cisterns and fitted fires that are linked to the central heating system or fitted by Rosebery
    • Pipework into and out of property
    • Water or gas service pipes, internal electrical wiring, power, sockets, consumer units and light fittings
    • Pipework boxing
    • Electric and gas meter and supply of power and resetting trip switch and adjusting heating controls, light bulbs, fluorescent tubes and starters, non standard light fittings and sockets, TV aerials
    • Care for basins, sinks, baths, toilets, cisterns and waste pipes
    • Ball valves and overflow pipes
    • Electric showers and shower tray if fitted by Rosebery or funded by the council
    • Extractor fan repair/replacement if installed by Rosebery
    • Tap washers, replacement taps and stopcocks
    • Kitchen units and worktops (where replaced, Rosebery will attempt to match in with existing where possible)
    • Splash back wall tiles and grouting, to match existing tiles as closely as possible, mastic to bath and basins
    • Cooker repairs in sheltered schemes
    • Repairs to previously installed aids and adaptations
    • Asbestos testing and removal

    External

    • Clearance and maintenance of drains, gulleys, manholes, soil and vent pipes
    • Foundations, outside walls/pointing roofs, gutters and downpipes, soffits/bargeboards, scaffolding, chimneys/flues and stack
    • Outside doors for brick built sheds
    • Care for window frames, cills and vents
    • Door and frame repair/replacement (internal and external)
    • Repairing cracked/broken glazing to doors and windows
    • Door locks and furniture to front and back doors
    • Pathways from the highway to the front door and round to back door and entrance steps to front and back doors
    • Fences and walls that border public areas
    • Gates and frames
    • Brick built sheds and garages let with the property

    Communal

    • Communal electrical wiring, power and light fittings, door entry system and handset, TV aerial repair, smoke alarm servicing and repairs
    • Communal internal and external re-decorations
    • Communal rotary driers, lines and posts and play area maintenance
    • Communal pest control
    • Repairs and re-lamping of street lights and bollard lights around blocks
    • Repairing damage as a result of vandalism

    Additional

    • Insurance works under £2,500 excess value or £25,000 excess for subsidence
    • Day-to-day garage maintenance
  • Leaseholders’ and shared owners’ responsibilities

    Internal

    • Floors, screeds, floor boards, joists and floor tiles and lino
    • Fireplaces and tiles
    • Sweeping chimney and clearing flue
    • Refixing skirting boards/replacement, staircases, treads, posts and banister rails
    • Repairing cracked/broken glazing to doors and windows
    • Door locks and furniture to front and back doors
    • Additional door and window locks, door chains and spy holes
    • Reinstatement of banister rails and posts
    • Central heating system, radiators, valves, time clocks, thermostat and boiler, including annual service, water heaters, immersion heaters, tanks or cisterns and fitted fires that are linked to the central heating system or fitted by Rosebery
    • Pipework into and out of property
    • Water or gas service pipes, internal electrical wiring, power, sockets, consumer units and light fittings
    • Pipework boxing
    • Electric and gas meter and supply of power and resetting trip switch (RCD) and adjusting heating controls, light bulbs, fluorescent tubes and starters, non standard light fittings and sockets, TV aerial
    • Care for basins, sinks, baths, toilets, cisterns and waste pipes
    • Ball valves and overflow pipes
    • Electric showers and shower tray
    • Extractor fan repair/replacement
    • Extractor fan, trickle vent and air vent cleaning
    • Tap washers, replacement taps and stopcocks
    • Plugs and chains to basins and baths, toilet seats and maintaining toilets, sinks, baths and gullies free from blockages
    • Gain entry due to lost keys and replacement lost keys or door entry fobs
    • Kitchen units and worktops (where replaced, Rosebery will attempt to match in with existing where possible
    • Hinges, catches, latches and handles to kitchen doors
    • Splash back wall tiles and grouting, to match existing tiles as closely as possible, mastic to bath and basins
    • Lagging external pipes and fitting draught excluders
    • Cooker repairs in sheltered schemes
    • Hardwired smoke alarm repairs and servicing
    • Providing batteries for smoke alarms
    • Installing and connecting cookers, washing machines, dishwashers, tumble driers and bleeding radiators
    • Internal decorations within properties and condensation works (except where there is damp and or a leak caused as a result of
      works carried out by Rosebery)
    • Repairs to previously installed aids and adaptations
    • Asbestos testing and removal

    External

    • Outside doors for brick built sheds
    • Window frames, cills and vents
    • Casement stays and fasteners to window frames
    • Door and frame repair/replacement (internal and external)
    • Repairing cracked/broken glazing to doors and windows
    • Door locks and furniture to front and back doors
    • Additional door and window locks, door chains and spy holes
    • Door bells, door knockers and security chains
    • Fences and walls that border public areas
    • Divisional fences, gate catches, springs and hinges
    • Gates and frames
    • Brick built sheds and garages let with the property
    • External store locks and wooden sheds
    • Rotary driers, lines and posts to houses
    • Car hard-standings, patios and additional paths
    • Pest control (non communal)
Rosebery Housing Association Limited is a charitable registered society under the Co-operative and Community Benefit Societies Act 2014. Registered No. IP27671R. Registered Provider LH4026.
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