Your Repair Responsibilities

It is important to know which repairs are a residents’ responsibility and which repairs we will cover.

To help cover all repairs responsibilities, please refer to our helpful pages in this section.

If you have any questions about repairs responsibilities that have not been clarified, please contact our Repairs team through your My Rosebery account or call 0800 096 0395 (landline) or 0333 700 1025 (mobile).

If our office is closed, you can report an emergency repair by calling our numbers above. For emergency gas repairs, contact TBrown on 0800 093 9447.

Rosebery Housing is a trading name of Town and Country Housing, which is a subsidiary within the Peabody Group and is a charitable Registered Society under the Co-operative and Community Benefit Societies Act 2014, registered with the Financial Conduct Authority No. 30167R. Registered office: Town and Country Housing, Monson House, Monson Way, Tunbridge Wells, Kent, TN1 1LQ. Rosebery Housing provides housing and repair services to customers in Surrey and West Sussex, supporting sustainable communities by forging strong partnerships, working closely with local customers and creating local jobs.

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