June 24th, 2021
On Thursday 1 April 2021, Council Tax Support was replaced by Council Tax Income Discount (CTID) for working age residents in Epsom & Ewell. The discount is administered by Epsom & Ewell Borough Council to reduce the amount of Council Tax charged for people who are on a low income or are unemployed. To apply […]
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June 18th, 2021
Our Annual Customer Complaints Report provides the key statistics about our customer complaints recorded by Rosebery from 1 April 2020 to 31 March 2021. We view complaints as an important way of capturing feedback from our customers about the services we provide. Complaints provide valuable information about how we are performing and what customers think […]
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June 16th, 2021
At Rosebery, we are keen to deliver the best possible service to our residents. To help us do this we are working with a market research company called IFF Research. IFF may contact you to ask for your feedback. They will ask questions around how you think we are doing as a landlord or about the […]
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June 9th, 2021
Rosebery was an early adopter of the National Housing Federation (NHF) ‘Together with Tenants’ initiative to create a stronger relationship between housing associations and residents. Housing associations that adopt the Together with Tenants charter sign up to six commitments, including: When things go wrong. The focus of this commitment is that ‘Residents will have simple […]
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June 8th, 2021
Have you seen our handy ‘How To’ videos to help you fix small repairs at home? Take a look at them on our Repairs advice and FAQs page. You can find out how to change a light bulb, reset your RCD board and more. Let us know if there are any other repairs you would […]
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June 7th, 2021
ETHOS’s mission is to provide local Epsom and Ewell residents with the right guidance and advice to obtain employment, access training and improve skills. The qualified Employment and Learning Advisers are passionate about what they do and bring with them a wealth of experience and expertise. Whether you are dealing with redundancy, returning to work […]
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