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We manage the estate services for your homes, which includes the cleaning and grounds maintenance of communal areas. This is covered by the service charge you pay to us. You will be sent details of the charges each year with your annual rent increase letter.
Blocks of flats often have corridors, landings, entrances and stairs which are shared by more than one property. We are responsible for keeping these areas in good condition. But we will expect you to help us by:
The communal areas are escape routes in case of an emergency, so they must always be kept clear. You must not leave prams, mobility scooters, rubbish bags, bikes or other items in these areas. Put your rubbish out at the right times and if you need any large items removed, do not leave them in shared areas or bin stores. Your local authority can arrange a special collection for a fee, otherwise you can take these items to your nearest rubbish and recycling facility.
If your neighbourhood has a play area for younger children, please keep these areas as safe as possible. Make sure your children are supervised if they are playing in them.
Our Estates Services Officer checks that our gardening and cleaning contractors’ performance is up to scratch. He works very closely with our Estate Champions to do this and he’s out and about on our estates checking that all the shared areas are well maintained and litter-free. If there is an issue that you think the Estates Services Officer should be made aware of, please message us on your My Rosebery account or contact us.
Our Neighbourhood Management Policy sets out how we will manage neighbourhoods and communal areas within the homes that we own. It includes how we will ensure that the neighbourhoods are attractive, well maintained, safe and secure places to live.