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Report a Repair

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Our Rosebery Repairs service is responsible for carrying out day-to-day repairs in your home.

If you require a gas, heating or hot water repair, this is carried out by the T Brown Group. Find out more information about Gas Servicing and Repairs.

If your repair is an emergency, or our office is closed, you should report an emergency repair by calling 0800 096 0395 (landline) or 0333 700 1025 (mobile). For emergency gas repairs, please contact TBrown on 0800 093 9447.

You can report your repair online using our Repairs Diagnostics Tool below. This is where you can locate a problem in your home using pictures which will send a report to the Repairs Team. You can also request an appointment time that is best for you and your schedule.

When you tell us about a repair, we’ll decide how soon we’ll get it done. This is from the time you report the problem to us. We have two time scale levels listed below:

Priority 1This includes things that put you and your family in danger and or cause serious damage to your home. We aim to get to you as soon as possible, make the repair safe within four hours and rectified within 24 hours. If your repair is an emergency, you should report it by calling 0800 096 0395 (landline) or 0333 700 1025 (mobile). For emergency gas repairs, please contact TBrown on 0800 093 9447.

Priority 2 – This includes repairs that need to be done quite soon but aren’t dangerous. With our new Rosebery Repairs service, you can pick an available appointment time that is convenient for you. All repairs will be completed within 28 calendar days.

To find out more about what repairs are covered by Rosebery Repairs and what your responsibilities are as a residents, please visit our Repairs Responsibility webpage.

 

If our office is closed, you can report an emergency repair by calling 0800 096 0395 (landline) or 0333 700 1025 (mobile). For emergency gas repairs, contact TBrown on 0800 093 9447.

Rosebery Housing Association Limited is a charitable registered society under the Co-operative and Community Benefit Societies Act 2014. Registered No. IP27671R. Registered Provider LH4026.