Christopher Thorpe, Author at Rosebery Housing

Our Complaints Policy

June 9th, 2021

Rosebery was an early adopter of the National Housing Federation (NHF) ‘Together with Tenants’ initiative to create a stronger relationship between housing associations and residents. Housing associations that adopt the Together with Tenants charter sign up to six commitments, including: When things go wrong. The focus of this commitment is that ‘Residents will have simple […]

Fixing small repairs at home

June 8th, 2021

Have you seen our handy ‘How To’ videos to help you fix small repairs at home? Take a look at them on our Repairs advice and FAQs page. You can find out how to change a light bulb, reset your RCD board and more. Let us know if there are any other repairs you would […]

Employment support from ETHOS

June 7th, 2021

ETHOS’s mission is to provide local Epsom and Ewell residents with the right guidance and advice to obtain employment, access training and improve skills. The qualified Employment and Learning Advisers are passionate about what they do and bring with them a wealth of experience and expertise. Whether you are dealing with redundancy, returning to work […]

Rosebery Voice – we need to hear your views

May 18th, 2021

In December 2019, we launched a new digital consultation platform called the ‘Sounding Board’, as way of receiving regular views from residents on our existing services and our priorities for improvements. During this time, we have carried out three quarterly surveys seeing 500 residents respond. The ‘Sounding Board’ has proven to be a successful tool […]

Our quarterly Complaints Report

May 18th, 2021

Every quarter we publish a report about the complaints we have received, providing an overview of the feedback given and how it has been handled. Rosebery provides a service for making complaints to: give dissatisfied customers a mechanism for seeking redress collect feedback to enable Rosebery to review its performance and continuously improve services This […]

Service review of Vacant Property Management

May 13th, 2021

The role of the Virtual Scrutiny Panel (VSP) is to explore, examine and test Rosebery’s customer-facing services on behalf of residents. The VSP then makes recommendations to Rosebery’s Board to improve services and increase customer satisfaction. The VSP recently completed a service review of ‘Vacant Property Management’. The decision was taken to look at this […]

Login to My Rosebery

May 13th, 2021

If you have regular access to the Internet, you should be getting in touch with us over digital methods. One of these methods is our resident portal, My Rosebery, the fastest way for you to get in touch with us. For example, you can send us a message 24/7 and when we reply, you receive […]

Learning online and digital skills

May 10th, 2021

Clarion Housing and the Surrey Lifelong Learning Partnership are teaming up to offer support on getting online, learning new ways of working, employment skills and more. The free online sessions are hosted by a skilled mentor who can help with: Getting online. Learning how to use your internet device. Searching and apply for jobs listed […]

Join our Virtual Scrutiny Panel

May 6th, 2021

Our Virtual Scrutiny Panel (VSP) aims to scrutinise our frontline services and offer recommendations for how we can make improvements. The three guiding principles include: Being resident-led. Reaching evidence-based decisions. Ensuring all recommendations are acted on and they achieved the desired outcome to improve services. The VSP have recently worked with our Board to improve […]

Fire safety in your home

April 29th, 2021

Did you know, you are around eight times more likely to die from a fire if you don’t have a working smoke alarm in your home. Check out our tips below to stay safe at home: Would your smoke alarm save you? Working smoke alarms correctly positioned in your home can save your life. Make […]

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