Every quarter we publish a report about the complaints we have received, providing an overview of the feedback given and how it has been handled.
Rosebery provides a service for making complaints to:
- give dissatisfied customers a mechanism for seeking redress
- collect feedback to enable Rosebery to review its performance and continuously improve services
This report sets out our complaints performance during January to March 2021, which saw the number of formal complaints received (including Early Resolutions: pre-complaints), decline by 23.52%, from the last quarter.Complaints Handling and Performance Report - Q4 - January to March 2021
Feedback from our customers is important to us and we encourage our staff to look out for any signs of dissatisfaction. Every time a customer contacts us with an expression of dissatisfaction, whether by phone, letter, email, ‘My Rosebery’ resident portal or social media, our staff will record this. We are committed to resolving any issue as quickly as possible and are always looking for ways to continually improve and increase your satisfaction.