Rosebery Voice – we need to hear your views

In December 2019, we launched a new digital consultation platform called the ‘Sounding Board’, as way of receiving regular views from residents on our existing services and our priorities for improvements. During this time, we have carried out three quarterly surveys seeing 500 residents respond. The ‘Sounding Board’ has proven to be a successful tool in helping us to understand how well we are doing and where we need to improve.

We have now decided to re-brand the Sounding Board, so it reflects the value that we place on hearing your views. Now known as Rosebery Voice, this is an interactive, engaging and informal way for all Rosebery residents to make their voices heard.

What is Rosebery Voice?

As a Rosebery Voice participant you can expect to receive up to four surveys per year via SMS Text/Email – we can also send you a postal questionnaire if you prefer. We may also invite interested participants to take part in online discussion groups. Everyone will receive a newsletter sharing the results of our surveys and proposed actions.

Why should you take part?

Acting on your views, Rosebery Voice works to make positive changes in the way we operate. It allows residents to take a leading role in helping us to develop and co-design services to meet your expectations.

You will also be given the chance to comment on issues that are important to you, make suggestions and put forward ideas for service improvements.

As a thank you for your support, all residents who take part will be entered into prize draws with the chance of winning a digital device or gift vouchers.

What do you need to do next?

You don’t need to do anything! All residents previously invited to take part in the Sounding Board surveys, will be invited to participate in surveys for Rosebery Voice. Please look out for your invitation which you will receive soon.

If you have any questions, please contact Customer Experience via My Rosebery or email.

Rosebery Housing is a trading name of Town and Country Housing, which is a subsidiary within the Peabody Group and is a charitable Registered Society under the Co-operative and Community Benefit Societies Act 2014, registered with the Financial Conduct Authority No. 30167R. Registered office: Town and Country Housing, Monson House, Monson Way, Tunbridge Wells, Kent, TN1 1LQ. Rosebery Housing provides housing and repair services to customers in Surrey and West Sussex, supporting sustainable communities by forging strong partnerships, working closely with local customers and creating local jobs.

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