December 7th, 2023
Rosebery will be shutting on Friday 22nd December at 5pm and will reopen on Tuesday 2nd January at 9am. Our repairs and gas servicing will be open for emergencies only during this time. If you need to report a repair, please call 01372 814 000 or 0333 700 1025 or 0800 0960 395 (free call […]
Continue readingabout Christmas opening hours
December 4th, 2023
Rosebery worked in partnership with Communities First who are a registered charity which undertakes a range of community involvement and training activities to support local engagement within housing estates and neighbourhoods. During the October half term both organisations teamed up to host a Halloween Fun Day for children in Watersedge. The event featured face painting, […]
Continue readingabout Watersedge Halloween Community Fun Day
December 4th, 2023
About LEAP: LEAP is an energy and money saving service that is helping people keep warm during the colder months and reduce their energy bills without costing them any money. The service is free of charge. Advice Given to Customers: Tariff advice Fuel debt advice Smart meter advice Tips and advice on how to reduce […]
Continue readingabout LEAP – Local Energy Advice Partnership
December 1st, 2023
Our Tenancy Sustainment Officers (TSO) Lidia, Bilal and Sophie have so far this year (since April 2023) supported customers to gain £375k in unclaimed benefits. See below how our TSO have helped residents in different situations. “I recently helped a tenant get a Housing Benefit overpayment of over £5k reduced by £4,633 and ongoing Housing […]
Continue readingabout Support from our Tenancy Sustainment Officers
December 1st, 2023
About Pocket Power: The cost-of-living crisis has made life a lot harder for a lot more people. Pocket Power want to help people maximise their income and put money back in their pockets. Their advice is free and open to everyone, there is no eligibility criteria. Advice given to customers: How to reduce broadband bills […]
Continue readingabout Pocket Power
November 7th, 2023
A mutual exchange is a home swap between two residents living in social housing. They can take place for many reasons, such as needing more (or less) space, moving for work or to be closer to family. It’s a great option for those who can’t access or don’t want to wait for the normal allocation […]
Continue readingabout Mutual exchange
November 7th, 2023
You may recall that we’ve suspended new applications to our transfer list. That remains the case whilst we review the best way to manage transfers in the future. If you already have an application in place, you remain on our list, and we will update you as soon as you are matched to a property. […]
Continue readingabout Transfer list
October 24th, 2023
Taking part in the survey is completely voluntary, but we do encourage you to give us your feedback so that we can use the results to improve the services that we provide. The responses from the survey will not be shared with any other organisation or used for marketing purposes. The responses are treated in […]
Continue readingabout Your feedback matters
October 12th, 2023
In today’s digital age, cyber security is more important than ever. With the rise of cyber-attacks and data breaches, it’s essential that we take steps to protect ourselves from these threats. Here’s a few tips to help you stay safe online: Keep your passwords strong and secure. Use a combination of upper and lowercase letters, […]
Continue readingabout Cyber Security Tips
October 3rd, 2023
Please help us to develop our new Asset Management Strategy by completing a short online survey. All participants will be entered into a draw for the chance to win a £100 shopping voucher! What is Asset Management? Our Asset Management Team provides long-term maintenance to our homes. They do this through a programme of planned repairs […]
Continue readingabout Have your say on our Asset Management Strategy
Site built by Connect | Rosebery Housing © 2024