Support from our Tenancy Sustainment Officers

Our Tenancy Sustainment Officers (TSO) Lidia, Bilal and Sophie have so far this year (since April 2023) supported customers to gain £375k in unclaimed benefits. See below how our TSO have helped residents in different situations.

“I recently helped a tenant get a Housing Benefit overpayment of over £5k reduced by £4,633 and ongoing Housing Benefit entitlement increased by £1,096 per year”.

“I supported a tenant who had to leave their job due to a deterioration in their mental health. I helped them to obtain their medical records, accompanied them to their Universal Credit Limited Capability for Work assessment and, as a result, they were awarded Universal Credit Limited Capability for Work. This gave them the necessary breathing space to retrain and change career”.

“I recently helped a customer to apply for council tax support, Discretionary Housing Payment support, and to apply for a CSCS to help them get back into work”.

For benefit advice and support please call our Customer Experience Team on 01372 814 000 and they will put you in touch with your TSO, or alternatively email

Rosebery Housing is a trading name of Town and Country Housing, which is a subsidiary within the Peabody Group and is a charitable Registered Society under the Co-operative and Community Benefit Societies Act 2014, registered with the Financial Conduct Authority No. 30167R. Registered office: Town and Country Housing, Monson House, Monson Way, Tunbridge Wells, Kent, TN1 1LQ. Rosebery Housing provides housing and repair services to customers in Surrey and West Sussex, supporting sustainable communities by forging strong partnerships, working closely with local customers and creating local jobs.

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