2023 - Page 2 of 4 - Rosebery Housing

Customer service week

October 2nd, 2023

The Customer Experience Team plays a key role in providing a responsive service to deal with customer enquiries at first point of contact, via our contact centre and handles interactions through multiple communication channels, such as telephone, emails, live chat and My Rosebery, our online portal. The team is also leads on the management of […]

E-scooters and E-bikes

September 28th, 2023

The relation between fires and e-scooters/ e-bikes is rapidly increasing. By the end of August 2023, the London Fire Brigade had fought 123 fires, compared with 116 in 2022 and 78 in 2021. The majority of fires related to e-bikes and e-scooters have happened in homes. These fires are often caused when charging the batteries. […]

Update- Estate Services Innovation Group: August 2023

September 27th, 2023

The Estate Services Innovation Group (ESIG) continues to make good progress in offering service improvement ideas in the way we deliver communal services on our estates. A key focus of the work that they are doing to enhance the services provided, is actively listening to residents’ that have responded to the monthly estate services satisfaction […]

Resident Engagement Strategy Survey

September 27th, 2023

Resident Engagement Strategy Survey – reveals positive responses! In September we asked all residents to participate in our ‘Resident Engagement Strategy Survey’. Our main goal was to understand your preferences and expectations regarding resident engagement, and the response has been outstanding. Following our merger with Town & Country Housing, we are looking to update our […]

Driving success through resident engagement

September 25th, 2023

In October 2022, Karen Boothe joined Rosebery as our Customer Engagement Officer, during this time a lot has been achieved. These accomplishments have increased resident voices to influence decisions that we make about the management of your homes. Highlights include rebranding of the Resident Scrutiny Panel (formerly Virtual Scrutiny Panel) and setting up two Service Innovation […]

Lease extension benefits

September 25th, 2023

Here are some benefits of extending your lease: You can extend your lease for an additional 90 years on top of your unexpired term, meaning that your flat is easier to sell and get a mortgage; Your ground rent is reduced to nil (referred to as a peppercorn rent) from completion of the lease extension; […]

Detecting a carbon monoxide leak

September 13th, 2023

Carbon monoxide poisoning can make you very unwell and can kill quickly without warning. Carbon monoxide is often referred to as the silent killer as you can’t taste, smell or see it. A leak can be very difficult to detect and so it’s important to be aware of the signs so you can act early […]

We’re supporting Gas Safety Week

September 11th, 2023

Gas Safety Week takes place from 11 to 17 September 2023 and we are joining in celebrating its thirteenth anniversary. This is a pan-industry event that sees everyone coming together to achieve one common goal – to keep the nation gas safe. Take a look at our top ten gas safety tips below! Work with […]

Have your say on the proposed consumer standards

September 1st, 2023

Related Posts Registered providers of social housing are regulated by the Regulator of Social Housing, to ensure that we provide good quality homes and services. The Regulator’s Consumer Standards provide a framework to help ensure these standards are achieved. The Regulator is currently revising the consumer standards and is consulting on their proposals. They have […]

Please get involved in our Resident Engagement Survey

August 31st, 2023

Following our recent merge with Town & Country Housing, we are excited to shape an updated Resident Engagement Strategy. From 4th to 14th September 2023, we will be reaching out to all residents via SMS/Text, to gather your valuable input on how we deliver resident engagement. Resident engagement explained: Resident engagement is about listening to your […]

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