Our Annual Customer Complaints Report


New online courses with WEA

June 14th, 2021

The WEA have new courses available to anyone living in East Surrey. Check them out below. If you are looking for more courses and different opportunities, please see the WEA East Surrey website. Level 2 Award in Volunteering – NCFE accredited course) 18/06/2021 Every Friday for six weeks 10am- 2pm Book online Getting to grips […]

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Our Complaints Policy

June 9th, 2021

Rosebery was an early adopter of the National Housing Federation (NHF) ‘Together with Tenants’ initiative to create a stronger relationship between housing associations and residents. Housing associations that adopt the Together with Tenants charter sign up to six commitments, including: When things go wrong. The focus of this commitment is that ‘Residents will have simple […]

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Employment support from ETHOS

June 7th, 2021

ETHOS’s mission is to provide local Epsom and Ewell residents with the right guidance and advice to obtain employment, access training and improve skills. The qualified Employment and Learning Advisers are passionate about what they do and bring with them a wealth of experience and expertise. Whether you are dealing with redundancy, returning to work […]

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Our quarterly Complaints Report

May 18th, 2021

Every quarter we publish a report about the complaints we have received, providing an overview of the feedback given and how it has been handled. Rosebery provides a service for making complaints to: give dissatisfied customers a mechanism for seeking redress collect feedback to enable Rosebery to review its performance and continuously improve services This […]

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Service review of Vacant Property Management

May 13th, 2021

The role of the Virtual Scrutiny Panel (VSP) is to explore, examine and test Rosebery’s customer-facing services on behalf of residents. The VSP then makes recommendations to Rosebery’s Board to improve services and increase customer satisfaction. The VSP recently completed a service review of ‘Vacant Property Management’. The decision was taken to look at this […]

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Login to My Rosebery

May 13th, 2021

If you have regular access to the Internet, you should be getting in touch with us over digital methods. One of these methods is our resident portal, My Rosebery, the fastest way for you to get in touch with us. For example, you can send us a message 24/7 and when we reply, you receive […]

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Rosebery Housing Association Limited is a charitable registered society under the Co-operative and Community Benefit Societies Act 2014 Registered No. 27671R. Registered Provider LH4026. Rosebery Housing Association is a subsidiary of Catalyst Housing Limited.
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