Resident Engagement Strategy Survey

Resident Engagement Strategy Survey – reveals positive responses!

In September we asked all residents to participate in our ‘Resident Engagement Strategy Survey’.  Our main goal was to understand your preferences and expectations regarding resident engagement, and the response has been outstanding. Following our merger with Town & Country Housing, we are looking to update our existing Resident Engagement Strategy and wanted to get feedback from residents on their preferences. We are thrilled to share the results.

The key survey highlights were:

  • Positive Response Rate – we received valuable insights from 267 residents, representing an impressive 9% response rate. Your active participation is greatly appreciated.
  • Areas of Influence – The survey revealed that our residents are keen on influencing several important areas of our services:
    – Response Repairs: 52.4%
    – Maintenance: 46.1%
    – Resident Communications: 35.3%
  • Preferred engagement methods – we value your time, and your preferences reflect that:
    – 63.3% prefer engagement from the comfort of their homes (e.g., by post or online).
    – 26.6% opt for online-only interactions.
    – 22.1% prefer providing one-on-one feedback, often via phone.
  • Communication Channels – understanding how you wish to communicate is vital:
    – 61.8% prefer email.
    – 43.4% favour SMS (text).
    – 24.7% choose telephone conversations.

The feedback received is very encouraging and provide us with a clear direction for enhancing our resident engagement strategy. Your feedback is invaluable as we work to continuously improve our services.

Opportunity to Get Involved

We arranged an online meeting on 27 September, with residents that expressed interest in participating and offering further feedback. This meeting served as an additional platform for co-creating our updated strategy, and we are delighted to have received 57 residents (21.3%) expressing interest to attend.

Your input is the driving force behind our commitment to delivering the best services possible. Together, we can shape a strategy that aligns with your preferences and ensures that your voices are heard.

Stay tuned for more information regarding the launch of the updated strategy and thank you for your active involvement. Winners of the prize draw will shortly be contacted directed.

We look forward to working together with you on this exciting journey towards improved resident engagement.

Rosebery Housing is a trading name of Town and Country Housing, which is a subsidiary within the Peabody Group and is a charitable Registered Society under the Co-operative and Community Benefit Societies Act 2014, registered with the Financial Conduct Authority No. 30167R. Registered office: Town and Country Housing, Monson House, Monson Way, Tunbridge Wells, Kent, TN1 1LQ. Rosebery Housing provides housing and repair services to customers in Surrey and West Sussex, supporting sustainable communities by forging strong partnerships, working closely with local customers and creating local jobs.

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