You said… We did – ASB

You were unhappy with the time taken to resolve instances of anti-social behaviour (ASB).
We have appointed a dedicated ASB Enforcement Officer and we have updated our IT systems to improve our recording and monitoring of reports. We are reviewing our ASB policy and process, to provide clarity on our service and to improve responses.

We have also developed a comprehensive staff training programme and, as a result, we have seen significant improvements in the service.

 

Rosebery Housing Association Limited is a charitable registered society under the Co-operative and Community Benefit Societies Act 2014 Registered No. 27671R. Registered Provider LH4026. Rosebery Housing Association is a subsidiary of Catalyst Housing Limited.
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