Your views are important to us!

At Rosebery, we are keen to deliver the best possible service to our residentsTo help us do this we are working with a market research company called IFF Research.

IFF may contact you to ask for your feedback. They will ask questions around how you think we are doing as a landlord or about the services we provide.

Please note that from Thursday 17 June 2021, IFF Research will change their number. If you get a call, it will be from a London area code – 0208 049 5766.

Taking part in the survey is completely voluntary, but we do encourage you to give us your feedback so that we can use the results to improve the services that we provide.

The responses from the survey will not be shared with any other organisation or used for marketing purposes. The responses are treated in the strictest of confidence and are anonymous.

Who is IFF Research?

IFF currently complete transactional (e.g. gas servicing and estate services) satisfaction telephone surveys on behalf of Rosebery.

IFF Research is a member of the Market Research Society, so they are bound under a strict code of conduct. IFF won’t ever ask for financial information or try to sell you anything.

Further information about the company can be found by visiting their website.

Rosebery Housing is a trading name of Town and Country Housing, which is a subsidiary within the Peabody Group and is a charitable Registered Society under the Co-operative and Community Benefit Societies Act 2014, registered with the Financial Conduct Authority No. 30167R. Registered office: Town and Country Housing, Monson House, Monson Way, Tunbridge Wells, Kent, TN1 1LQ. Rosebery Housing provides housing and repair services to customers in Surrey and West Sussex, supporting sustainable communities by forging strong partnerships, working closely with local customers and creating local jobs.

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