Rosebery Voice – Spring 2021 survey results

Rosebery Voice is an interactive, engaging and informal way for all Rosebery residents to make their voices heard. Acting on your views, Rosebery Voice works to make positive changes in the way we operate. It allows residents to take a leading role in helping us to develop and co-design services to meet your expectations. You will also have the chance to comment on issues that are important to you, make suggestions and put forward ideas for service improvements.

As a Rosebery Voice participant, you can expect to receive up to four surveys a year via SMS text or email. We recently sent out a survey by SMS to all participants, asking for feedback on our services, the quality provided, estate services, preferred channels of communication and more.

Overall, we are very pleased with the number responses that we received in response to our first Rosebery Voice survey. Our expectations were exceeded, with 550 responses from residents.

The following are some key findings from the report:

  • The majority of respondents (61%) are satisfied with the way Rosebery keeps them informed about the services they receive.
  • Most respondents (62%) think Rosebery’s services are getting better or staying the same, while 25% feel that services are getting worse.
  • Over half of the respondents said they were very or fairly satisfied with our estate services.
  • When asked ‘Do you feel the estate operatives carry out their tasks in a clean and tidy manner?’, 76% said ‘yes’.
  • More than half of respondents said they were neither satisfied nor dissatisfied with our estate services communication.

We will explore all responses and feedback in greater depth over the coming months. You can read the full report below.

Rosebery Voice Spring Survey 2021 Report

Don’t forget to keep an eye out for our next survey, so you can provide us with your insights into our services and any areas where you feel we need to improve.

If you have any questions, please contact Customer Experience via My Rosebery or email.

Rosebery Housing is a trading name of Town and Country Housing, which is a subsidiary within the Peabody Group and is a charitable Registered Society under the Co-operative and Community Benefit Societies Act 2014, registered with the Financial Conduct Authority No. 30167R. Registered office: Town and Country Housing, Monson House, Monson Way, Tunbridge Wells, Kent, TN1 1LQ. Rosebery Housing provides housing and repair services to customers in Surrey and West Sussex, supporting sustainable communities by forging strong partnerships, working closely with local customers and creating local jobs.

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