Service Innovation Group
July 27th, 2022
We have formed several Service Innovation Groups to improve the delivery of our customer services.
Continue readingabout Service Innovation GroupJuly 27th, 2022
We have formed several Service Innovation Groups to improve the delivery of our customer services.
Continue readingabout Service Innovation GroupJuly 26th, 2022
We use electricity every day to access entertainment and keep our homes warm and bright. It is easily accessible and makes our lives much more enjoyable, however, it is easy to take it for granted and forget how dangerous it can be. Every year, faulty electrics or electrical equipment cause around 70 deaths and 350,000 […]
Continue readingabout Electrical safety in your homeJuly 22nd, 2022
This year’s anti-social behaviour (ASB) awareness campaign focused on the effects of ASB on young people. It also emphasised the importance of educating the public about their role in dealing with ASB in the local community. Rosebery Housing Association has shared some useful information on the topic of ASB, with articles explaining how we improved […]
Continue readingabout ASB awareness week roundupJuly 21st, 2022
To register for your My Rosebery account, go to our website, www.rosebery.org.uk and go to ‘My Rosebery’. To register, go to ‘Register for My Rosebery’. You will then see the first sign up page. You will need to input your surname, date of birth and Tenancy Reference. If you do not know your Tenancy Reference, […]
Continue readingabout How to register for My RoseberyJuly 19th, 2022
Anti-social behaviour (ASB) affects us all and it’s everyone’s responsibility to help in preventing it. Resolve is leading the way in ASB Awareness Week, which is also supported by the Home Office, Local Government Association (LGA), National Police Chiefs’ Council (NPCC), and the National Fire Chiefs’ Council (NFCC). YouGov research, commissioned by the […]
Continue readingabout How to report ASBJuly 18th, 2022
You were unhappy with the time taken to resolve instances of anti-social behaviour (ASB). We have appointed a dedicated ASB Enforcement Officer and we have updated our IT systems to improve our recording and monitoring of reports. We are reviewing our ASB policy and process, to provide clarity on our service and to improve responses. […]
Continue readingabout You said… We did – ASBJuly 8th, 2022
Our Income Team Manager and Tenancy Sustainment Officer recently caught up with Alex, the new ETHOS Advisor for Epsom.Alex is here to help individuals (19+) in Epsom and Ewell to find jobs by providing assistance with CV writing, interview methods, developing digital skills and finding appropriate courses. Here is how ETHOS helped one of our […]
Continue readingabout ETHOSJuly 7th, 2022
To be eligible for this payment you must be a claimant of Universal Credit, ESA Income Related, Income Support, JSA Income Based, Pension Credit, Working Tax Credit and Child Tax Credit. The £650 cost of living payment for low-income benefit claimants will be paid in two instalments of £326 and £324. The first payment will […]
Continue readingabout Cost of Living PaymentJuly 6th, 2022
We enjoy the opportunity and challenge of honing personal skills!
Continue readingabout New career path? Here are some courses!July 5th, 2022
The fire doors and frame set fitted to your home are designed to resist the spread of fire for 30 minutes giving you and your family time to take the correct course of action in case of a fire. It is important that you do not make any changes to the door that may compromise […]
Continue readingabout Looking after your fire doors