Citizens Advice Case Study

We referred a client to the Epsom Citizens Advice Money Advice Project (which is funded by Rosebery Housing) for help to repay their rent arrears.

Citizens Advice learnt that the client wanted to move from their first floor flat to a ground floor flat to gain more support. The client was a vulnerable individual with multiple health issues, suffering from social isolation and perceived undiagnosed learning needs.

Citizens Advice worked extensively with the client across several issues including benefits, budgeting, debts and their liability for debts – including a successful complaint to the Energy Ombudsman on their behalf.

With their support, the client repaid their rent arrears. Citizens Advice liaised with the client’s GP and the relevant teams at Rosebery Housing, and helped to complete medical questionnaires.

As a result, the client has now been moved to a ground floor flat where the option for further support is available. The client is very pleased with this outcome and their finances are now in a much better state.

If you need advice… 

Please contact Citizens Advice for free advice and information. They are here to help everyone – whoever you are and whatever your problem. Call them free on 0808 278 7963 or visit their drop in service on Mondays and  Tuesdays (10am-1pm) and Thursdays (10am-3pm) at The Old Town Hall, The Parade, Epsom, KT18 5AG.

Rosebery Housing is a trading name of Town and Country Housing, which is a subsidiary within the Peabody Group and is a charitable Registered Society under the Co-operative and Community Benefit Societies Act 2014, registered with the Financial Conduct Authority No. 30167R. Registered office: Town and Country Housing, Monson House, Monson Way, Tunbridge Wells, Kent, TN1 1LQ. Rosebery Housing provides housing and repair services to customers in Surrey and West Sussex, supporting sustainable communities by forging strong partnerships, working closely with local customers and creating local jobs.

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