Damp and mould – Rosebery Statement

Rosebery Housing Association is acutely aware of the impact that damp and mould can have on people’s health and well-being. As a responsible landlord, we make every effort to identify the problem and deal with it wherever it exists.

We are committed to ensuring that all our homes are safe, decent and warm. In terms of our approach to damp, mould and condensation, we have been working on this proactively for years; we have been collecting data on damp and mould issues to inform our approach, engaged specialist surveyors who are skilled in identifying and mitigating damp and mould problems and staff have been trained on managing damp and mould issues.

Our interventions range from engaging with residents in order to provide advice, support and information on managing damp and mould issues through to direct technical interventions, working with specialist contractors in ventilation and damp treatment, trialling new products and installing smart technology. We are working to ensure that our processes are as robust as possible. Inspections are now carried out at the first point of enquiry.

Most recently, we have launched an exciting new programme that focuses on our residents’ homes, their fitness for purpose and the living conditions they provide. It’s a Rosebery initiative called Healthy Homes and it is designed with our residents’ health and well-being in mind. We have made a significant investment in this programme, including the creation of a new Healthy Homes team and the recruitment of dedicated Healthy Homes officers to help deliver this important work.

We are also aware that the current cost-of-living crisis is having a significant impact on everyone and that some residents may find they are unable to heat their homes as much as they would like to this winter, which could lead to higher incidents of damp and mould. We are engaging directly with residents who may be at risk, offering advice on money and welfare benefits, as well as heating.

We encourage our residents to engage with us and to report to us any issues they may have with damp and mould by calling 01372 814 000, by getting in touch with our Healthy Homes officers or by emailing >customerexperience@rosebery.org.uk

Rosebery Housing is a trading name of Town and Country Housing, which is a subsidiary within the Peabody Group and is a charitable Registered Society under the Co-operative and Community Benefit Societies Act 2014, registered with the Financial Conduct Authority No. 30167R. Registered office: Town and Country Housing, Monson House, Monson Way, Tunbridge Wells, Kent, TN1 1LQ. Rosebery Housing provides housing and repair services to customers in Surrey and West Sussex, supporting sustainable communities by forging strong partnerships, working closely with local customers and creating local jobs.

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