What assistance can our Tenancy Sustainment Officers provide?

With fuel costs and energy bills soaring and the largest increase in inflation in 30 years, many people are struggling financially. It is a worrying time, but we are here to help.

We have Tenancy Sustainment Officers (TSOs) at Rosebery who are trained in welfare benefits advice. Our TSOs can help you understand what benefits you can claim, they’ll explain how to go about this and will support you in applying.

They also work closely with other support services and can refer you for support with debts and money advice. If you are worried about your finances, we are here to help and we encourage you to speak with us as soon as possible.

Get in contact with us via the My Roseberry app, My Rosebery portal or phone us on 01372 814 000 or 0800 0687664.


Rosebery Housing is a trading name of Town and Country Housing, which is a subsidiary within the Peabody Group and is a charitable Registered Society under the Co-operative and Community Benefit Societies Act 2014, registered with the Financial Conduct Authority No. 30167R. Registered office: Town and Country Housing, Monson House, Monson Way, Tunbridge Wells, Kent, TN1 1LQ. Rosebery Housing provides housing and repair services to customers in Surrey and West Sussex, supporting sustainable communities by forging strong partnerships, working closely with local customers and creating local jobs.

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