Rosebery services during the current lockdown

The government has published its COVID-19 Response (Spring 2021), setting out the roadmap out of the current lockdown for England, which is still in a national lockdown.

Until this position changes and restrictions are eased, you must stay at home, leaving only where permitted by law, and everyone should follow the latest government guidance.

Our services during the ongoing lockdown

Rosebery is working hard to keep all our residents, staff and contractors safe during COVID-19 and this will continue to be our number one priority, as it has been since the start of the pandemic.

The latest Government guidelines allow for some work to be carried out in people’s homes, so we are following this guidance and are continuing to prioritise the most essential work.

  • We are not carrying out routine repairs until the restrictions are eased and we are assured by the Government that it is safe to do so.
  • Instead we are continuing to focus on dealing with emergency and urgent repairs, some communal works, processing voids and carrying out essential safety inspections. We will make an announcement as and when this position changes.
  • We need to do everything we can to keep residents and staff safe, so we will continue to defer non-urgent and routine repairs until the lockdown is over and it’s safe to carry out such work.
  • If your repair request can wait until the lockdown eases, please consider whether you need to contact us right now.
  • We would like to reassure all residents that our Repairs team operatives and contractors are all following the Government and NHS safety procedures to the letter.
  • If you are due a visit from Rosebery and you have tested positive for COVID, if you are displaying any symptoms or are self-isolating for any reason, please inform us immediately.

One of the positive things to emerge from this pandemic is that we are seeing increasing signs of communities coming together and working together to get through what we hope will be the final stage of this crisis. This positive community spirit is hugely important and we encourage our resident community to consider their neighbours’ well-being as we deal with the ongoing crisis.

We will keep you up to date with developments. In the meantime, please keep in touch with us, let us know if you have any concerns and continue to look out for one another.

The latest government guidance is also set out in an easy to read format.

Some of the rules on what you can and cannot do are as follows:

You must stay at home

  • You can spend time in outdoor public spaces for recreation on your own, with your household or support bubble, or with one other person. This means you can sit down for a drink or picnic. You must continue to maintain social distance from those outside your household. This is in addition to outdoor exercise, which is already permitted.
  • There will continue to be restrictions on international travel. Holidays will not be a permitted reason to travel. Those seeking to leave the UK must complete an outbound declaration of travel form ahead of departure.
  • The rules on visiting care homes have changed to allow regular indoor visits for a single named visitor.
Leaving home

You must not leave, or be outside of, your home except where necessary. Legally permitted reasons to leave home include to:

  • shop for basic necessities, for you or a vulnerable person.
  • go to work, or provide voluntary or charitable services, if you cannot reasonably do so from home.
  • exercise, or for outdoor recreation in a public outdoor space – this can be on your own, with your household or support bubble or with one other person (in which case you should stay 2m apart). You should minimise the amount of time spent outside your home, and you should not travel outside your local area.
  • meet your support bubble or childcare bubble where necessary, but only if you are legally permitted to form one.
  • seek medical assistance or avoid injury, illness or risk of harm (including domestic abuse).
  • attend school or further education.
  • attend university or other higher education – for those eligible.
  • attend, or take a child to, childcare – for those eligible.

If you do leave home for a permitted reason, you should always stay in your local area – unless it is necessary to go further, for example to go to work.

Going to work

You may only leave your home for work if you cannot reasonably work from home, to help reduce the spread of the virus and protect others. If you cannot work from home you should continue to travel to your workplace.

Follow the NHS advice

Approximately 1 in 3 people who have coronavirus have no symptoms and could be spreading it without realising it.

  • Hands – wash your hands regularly and for at least 20 seconds.
  • Face – wear a face covering in indoor settings where social distancing may be difficult, and where you will come into contact with people you do not normally meet.
  • Space – stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place (such as wearing face coverings).

The NHS is currently offering COVID-19 vaccines to people at the highest risk of becoming seriously unwell and dying from COVID-19. To help protect yourself and your friends, family and community you should continue to follow the guidance, even if you have been vaccinated.

Rosebery Housing is a trading name of Town and Country Housing, which is a subsidiary within the Peabody Group and is a charitable Registered Society under the Co-operative and Community Benefit Societies Act 2014, registered with the Financial Conduct Authority No. 30167R. Registered office: Town and Country Housing, Monson House, Monson Way, Tunbridge Wells, Kent, TN1 1LQ. Rosebery Housing provides housing and repair services to customers in Surrey and West Sussex, supporting sustainable communities by forging strong partnerships, working closely with local customers and creating local jobs.

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