Storing your personal items

Keeping you and your family safe in your home is important to us. It’s our responsibility to make sure the buildings and internal areas of your home meet fire safety requirements. Alongside this, our residents and leaseholders have their own responsibility to keep communal areas clear of fire hazards. We carry out regular checks on this.

You are not allowed to store or place any items in the internal and external communal areas of you block of flats. If we do find any items, they will be removed immediately.

These include, but are not limited to:

  • Bags of rubbish
  • Plants
  • Other decorative items
  • Larger objects such as bikes and prams

What are internal and external areas?

These are areas that are both inside and outside a block of flats which all residents have access to and share. Examples include:

  • External bins and sheds
  • Entrance lobbies
  • Landings
  • Stairwells
  • Meter cupboards
  • Bin and chute rooms
  • Lifts
  • Open walkways
  • Shared balconies

Goods left in these areas pose a serious fire risk. Stored items could stop you escaping from a fire and could also prevent fire crews and emergency services from entering the building. Our zero tolerance policy is in place to keep you and your families safe from danger.

Any goods or materials that we have removed will be available for owners to collect – but for a period of 14 days only. If these items have not been collected after this time then we will recharge the owner for the disposal – and when the owner is not known to us, the cost will be passed on to residents via their service charges. Please note that we take no responsibility for the condition or safe keeping of these items and we’ll dispose of them without giving you any prior notice.

Reclaiming your belongings

To collect any of your items that have been removed by us, please contact our Customer Experience Team through Live Chat (bottom right of our website) and your My Rosebery account.

Rosebery Housing is a trading name of Town and Country Housing, which is a subsidiary within the Peabody Group and is a charitable Registered Society under the Co-operative and Community Benefit Societies Act 2014, registered with the Financial Conduct Authority No. 30167R. Registered office: Town and Country Housing, Monson House, Monson Way, Tunbridge Wells, Kent, TN1 1LQ. Rosebery Housing provides housing and repair services to customers in Surrey and West Sussex, supporting sustainable communities by forging strong partnerships, working closely with local customers and creating local jobs.

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