Resident Engagement

Resident Engagement

This provides the platform for all our interactions
with residents and it enables us to deliver
meaningful engagement.

Resident Scrutiny

Its purpose is to scrutinise our frontline services
and recommend ways to make improvements.

Service Innovation

These groups enable residents to have a greater
say and influence on decisions in relation to key
areas of our services.

Compliments and

We like to receive positive comments but we also
welcome complaints – they enable us to learn
lessons if things go wrong.

You said, we’re

Resident feedback allows us to focus on areas
where we could do better and we like to show
what we are doing to make these improvements.


There are so many ways for residents to get in
touch, engage with us and make their voices
heard about the things that matter to them.

Rosebery Housing is a trading name of Town and Country Housing, which is a subsidiary within the Peabody Group and is a charitable Registered Society under the Co-operative and Community Benefit Societies Act 2014, registered with the Financial Conduct Authority No. 30167R. Registered office: Town and Country Housing, Monson House, Monson Way, Tunbridge Wells, Kent, TN1 1LQ. Rosebery Housing provides housing and repair services to customers in Surrey and West Sussex, supporting sustainable communities by forging strong partnerships, working closely with local customers and creating local jobs.

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