Residents’ repairs responsibilities

These are the repairs responsibilities for all residents who are in General Needs homes, Temporary Accommodation and Housing for Older People.


  • Filling minor cracks or small holes (under 150mm square)
  • Door handles, locks and furniture to internal doors, adjusting doors when new flooring has been fitted
  • Fireplaces and tiles
  • Sweeping chimney and clearing flue
  • Reinstatement of banister rails and posts
  • Electric showers/mixer taps/shower heads
  • Extractor fan, trickle vent and air vent cleaning
  • Plugs and chains to basins and baths, toilet seats and maintaining toilets, sinks, baths and gulleys free from blockages
  • Gain entry due to lost keys and replacement lost keys or door entry fobs
  • Hinges, catches, latches and handles to kitchen doors
  • Lagging external pipes and fitting draught excluders
  • Providing batteries for smoke alarms
  • Installing and connecting cookers, washing machines, dishwashers, tumble driers and bleeding radiators
  • Internal decorations within properties and condensation works (except where there is damp and or a leak caused as a result of works carried out by Rosebery)
  • Pest control (non communal)


  • Casement stays and fasteners to window frames
  • Cracked/broken glazing to doors and windows
  • Additional door and window locks, door chains and spy holes
  • Door bells, door knockers and security chains
  • Divisional fences, gate catches, springs and hinges
  • External store locks and wooden sheds
  • Rotary driers and lines and posts to houses
  • Car hard-standings, patios and additional paths
  • Pest control (non communal)
Rosebery Housing is a trading name of Town and Country Housing, which is a subsidiary within the Peabody Group and is a charitable Registered Society under the Co-operative and Community Benefit Societies Act 2014, registered with the Financial Conduct Authority No. 30167R. Registered office: Town and Country Housing, Monson House, Monson Way, Tunbridge Wells, Kent, TN1 1LQ. Rosebery Housing provides housing and repair services to customers in Surrey and West Sussex, supporting sustainable communities by forging strong partnerships, working closely with local customers and creating local jobs.

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