Rosebery is actively supporting the National Housing Federation (NHF) campaign entitled Together with Tenants, which is aimed at building a stronger relationship with residents. We were involved in the early stages of its development and we signed up to this initiative as ‘early adopters’. We are continuing to lend our weight to this campaign and will be supporting the six commitments which are set out in the Together with Tenants Charter:
Housing associations will treat all residents with respect in all of their interactions. Relationships between residents and housing associations will be based on openness, honesty and transparency.
Residents will receive clear, accessible and timely information from their housing association on the issues that matter to them, including important information about their homes and local community, how the organisation is working to address problems, how the organisation is run, and information about performance on key issues.
3. Voice and influence
Housing associations will seek and value the views of residents, and will use this information to inform decisions. Every individual resident will feel listened to by their housing association on the issues that matter to them and can speak without fear.
Collectively, residents will work in partnership with their housing association to independently scrutinise and hold their housing association to account for the decisions that affect the quality of their homes and services.
Residents can expect their homes to be good quality, well maintained, safe and well managed.
6. When things go wrong
Residents will have simple and accessible routes for raising issues, making complaints and seeking redress. Residents will receive timely advice and support when things go wrong.