October 29th, 2020
In an increasingly digital world, it is important to make sure you stay safe when online. Here are our top tips and tricks: Use strong passwords. Use words that are not directly related to each other, along with numbers and symbols. Just using a 1 or 0 instead of the letters ‘i’ and ‘o’ is no […]
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October 27th, 2020
Have you seen our handy ‘How To’ videos to help you fix small repairs at home? Take a look at them on our Repairs advice and FAQs page. You can find out how to change a light bulb, stop a leak and more! Let us know if there are any other repairs you would like […]
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October 19th, 2020
Living in a clean and tidy neighbourhood plays an important part in your quality of life. If you have large items that you no longer need, then they need to be thrown away responsibly. Surrey Re-use Network will, for a small charge, pick up most unwanted bulky items and either recycle them or dispose of […]
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October 16th, 2020
We’ve created a short video message to reach out to all our residents. It reinforces our vision to make a positive difference to people’s lives, it talks about our commitment to you and sets out what we see as our ‘shared commitment’. Take a look below!
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October 14th, 2020
Each quarter, we review our performance relating to how customer complaints are dealt with and any areas for improvement. Complaints are recognised as a valuable tool in helping us to understand the concerns of residents and have an important role in both supporting the improvement of those services and holding services to account. Read our […]
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October 12th, 2020
Rosebery is committed to providing more new homes in an area that is facing increasing demand for housing. As an affordable homes provider, we have an obligation to use our land as effectively as possible, to provide future generations with much needed affordable homes. In line with this aim, we are constantly considering development opportunities […]
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October 6th, 2020
The UK Black History Month is all about sharing positive contributions to society from black people and most importantly learning about and celebrating black cultural heritage. This year is also about building on the important strides made by the Black Lives Matter movement. There is a need to preserve the history of black lives in […]
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October 2nd, 2020
Our Virtual Scrutiny Panel (VSP) aims to scrutinise our frontline services and offer recommendations for how we can make improvements. The three guiding principles include: Being resident-led. Reaching evidence-based decisions. Ensuring all recommendations are acted on and they achieved the desired outcome to improve services. The VSP have recently worked with our Board to improve […]
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October 2nd, 2020
The fire doors and frame set fitted to your home are designed to resist the spread of fire for 30 minutes giving you and your family time to take the correct course of action in case of a fire. It is therefore important that you do not make any changes to the door that may […]
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