Every quarter we publish a report about the complaints we have received, this provides an overview of how they have been handled and compliments received.
Rosebery provides a service for making complaints to:
- give dissatisfied customers a mechanism for seeking redress
- collect feedback to enable Rosebery to review its performance and continuously improve services
Feedback from our customers is important to us and we encourage our staff to look out for any signs of dissatisfaction. Every time a customer contacts us with an expression of dissatisfaction, whether by phone, letter, email, ‘My Rosebery’ resident portal or social media, our staff will record this. We are committed to resolving any issue as quickly as possible and are always looking for ways to continually improve.
If you would like to find out more about our report and services, please contact us.