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News: July 2020

Working in your communal areas

July 23rd, 2020

We sometimes hear questions from residents asking why the grass in their communal areas hasn’t been cut for a while or requesting that the windows inside be cleaned. We are working with you, providing the services needed to keep your neighbourhood and community well cared for. It’s important that we outline what our cleaning and […]

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Your fire doors

July 20th, 2020

We care about your safety. That is why over the last 12 months, we installed 550 fire doors to our properties and we are planning to install 500 more over the coming months. Please ensure you are aware of the upkeep required. The new fire door and frame set fitted to your home are designed […]

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Our quarterly Complaints Report

July 14th, 2020

Every quarter we publish a report about the complaints we have received, this provides an overview of how they have been handled and compliments received. Rosebery provides a service for making complaints to: give dissatisfied customers a mechanism for seeking redress collect feedback to enable Rosebery to review its performance and continuously improve services Feedback […]

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Mutual Exchanges

July 2nd, 2020

Following changes to government guidelines, we are allowing Mutual Exchange applications from Monday 6 July 2020. Please be aware, you can only apply to mutually exchange in to a property that is suitable for your needs and room allocation, according to our allocations policy (link to policy below). This means that you will not be […]

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Rosebery Housing Association Limited is a charitable registered society under the Co-operative and Community Benefit Societies Act 2014. Registered No. IP27671R. Registered Provider LH4026.
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