Our 2019/20 Complaints Report

Rosebery views complaints as an important way of capturing feedback from our customers about the services we provide. Complaints let us know when we have got something wrong and allows us to work with customers to put things right and learn important lessons from feedback to improve our service offer.

When a complaint is raised, we will always aim to resolve complaints quickly, efficiently and wherever possible, to the complainant’s satisfaction.

Each year we review our performance relating to how complaints are dealt with and identity areas for improvement, here is our annual report that provides key figures about our customer complaints recorded by Rosebery from 1 April 2019 to 31 March 2020.

Rosebery's Annual Complaints Report 2019-20
Rosebery Housing Association Limited is a charitable registered society under the Co-operative and Community Benefit Societies Act 2014. Registered No. IP27671R. Registered Provider LH4026.
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