Our Mystery Shopping report

News: May 2020

Our Mystery Shopping report

May 29th, 2020

We have recently published a report, following a recent mystery shopping exercise looking at our contact centre, to test the customer experience at ‘first point of contact’. Our mystery shopping programme offers useful feedback to improve the delivery of our frontline services and increase customer satisfaction. We now have ‘pool’ of residents that are trained […]

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Storing your personal items

May 26th, 2020

Keeping you and your family safe in your home is important to us. It’s our responsibility to make sure the buildings and internal areas of your home meet fire safety requirements. Alongside this, our residents and leaseholders have their own responsibility to keep communal areas clear of fire hazards. We carry out regular checks on […]

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Fire safety in your home

May 22nd, 2020

Did you know, in 2018/19, 215 people lost their lives due to a fire at home. You are around 8 times more likely to die from a fire if you don’t have a working smoke alarm in your home. Would your smoke alarm save you? Working smoke alarms correctly positioned in your home can save […]

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Spotlight on our Virtual Scrutiny Panel

May 19th, 2020

Our Virtual Scrutiny Panel (VSP) was set up to examined Rosebery’s frontline customer services and from the outset had three guiding principles: Being resident-led. Reaching evidence-based decisions. Ensuring all recommendations are acted and they achieved the desire outcomes to improve services. The VSP has recently completed their investigation of anti-social behaviour (ASB). The key reason […]

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Your My Rosebery account

May 18th, 2020

Messaging us through My Rosebery is the best way to contact us during this time. You can talk to your Income and Neighbourhood Officers directly, or our Customer Experience Team if you have a general enquiry. My Rosebery is a one stop shop for everything to do with your tenancy and records with us. It […]

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Community News Spring 2020

May 13th, 2020

Welcome to this special edition of our digital newsletter, Community news. In the newsletter, we offer our ongoing support and advice; we are regularly contacting residents who may need some extra support during this period. While we are trying to contact as many residents as we can, some may not be on the phone or email – […]

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Rosebery Housing Association Limited is a charitable registered society under the Co-operative and Community Benefit Societies Act 2014. Registered No. IP27671R. Registered Provider LH4026.
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