Virtual Scrutiny Panel – spotlight on customer complaints

News: November 2019

Virtual Scrutiny Panel – spotlight on customer complaints

November 14th, 2019

Last year we set up our Virtual Scrutiny Panel (VSP), with the aim of scrutinising our frontline services and offering recommendations for how we could make improvements. They have now completed their first service review, focusing on our customer complaints service, as this was a service area where faster resolution could be improved. The purpose […]

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What we do for you and your home

November 12th, 2019

We have recently created two new informational videos that explain the different ways we support you in your home and the options we provide to pay your rent. The first video sits on our Repairs Advice and FAQs page, alongside other helpful repairs themed videos. This video is called ‘Staying safe in your home’ and […]

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Our new website changes

November 6th, 2019

You may notice we have made a couple of changes to our website! We have updated our menu layout into a drop down format and updated the layout of our other pages. The same valuable information is available, just easier to find and navigate around the website. We will be updating some content and pages […]

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Rosebery Housing Association Limited is a charitable registered society under the Co-operative and Community Benefit Societies Act 2014. Registered No. IP27671R. Registered Provider LH4026.
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