October 29th, 2019
There is a serious risk posed by faulty appliances in the home, and we are committed to minimising this risk. Some of these faults are often detected in a specific product and may result in a national recall – this is when the brand takes back all models of a product across the country. It’s […]
Continue readingabout Electrical product recalls – are your appliances safe?
October 24th, 2019
Boom Credit Union has partnered with Trading Standards and Stop Loan Sharks (SLS) to bring rewards to everyone inside Boom’s Common Bond (this is everybody who lives or works in Surrey, West Sussex and Kingston). Boom is your local not for profit Credit Union. Their sole purpose is to help people become financially included. They […]
Continue readingabout Save £15 and earn £25 from Boom!
October 24th, 2019
Our new digital Sounding Board is designed to help us provide a better service – let us have your feedback and be in with a chance of winning an iPad! To update you on our activities, please click on this link to our Annual Report 2018/19. It provides an overview of our performance during the […]
Continue readingabout Join our Sounding Board and have your say
October 22nd, 2019
Over winter we are scheduled to visit each area to carry out maintenance once a month. On these visits, we won’t cut the grass, but we will focus on other areas. We will be preparing for spring by getting flower beds cleared and turned, hedges reduced and cut back (so they are easy to maintain) […]
Continue readingabout Grounds maintenance in Winter
October 18th, 2019
Keeping you and your family safe in your home is important to us. It’s our responsibility to make sure the buildings and internal areas of your home meet fire safety requirements. Alongside this, our residents and leaseholders have their own responsibility to keep communal areas clear of fire hazards. We carry out regular checks on […]
Continue readingabout Storing your personal items
October 17th, 2019
Our new resident portal launched in May and is the fastest way for you to get in touch with us. When a new message is sent to your account, you now receive a text or email letting you know about it. Reporting a repair though my Rosebery takes as long as making a cup of […]
Continue readingabout Register with My Rosebery for a chance to win £30!
October 16th, 2019
Universal Credit (UC) is a new benefit for working age people which is replacing these six other benefits: Housing Benefit Child Tax Credit Income Support Income-based Jobseeker’s Allowance (JSA) Income-related Employment and Support Allowance (ESA) Working Tax Credit If you are of working age and claiming the six benefits that UC is replacing, you will […]
Continue readingabout Is your account ready for Universal Credit?
October 15th, 2019
The new fire doors and frame set fitted to your home are designed to resist the spread of fire for 30 minuets giving you and your family time to take the correct course of action in case of a fire. It is therefore important that you do not make any changes to the door that […]
Continue readingabout Looking after new fire doors
October 14th, 2019
We sometimes hear questions from residents asking why the grass in their communal areas hasn’t been cut for a while or requesting that the windows inside be cleaned. We are working with you, providing the services needed to keep your neighbourhood and community well cared for. It’s important that we outline what our cleaning and […]
Continue readingabout Working in your communal areas
October 14th, 2019
In June 2018, our group of mystery shoppers carried out a shopping exercise on our customer touch points. They recently decided to revisit this service area to note whether any improvements have been made in the 12 months since. It was also an opportunity to test our new tenant portal ‘My Rosebery’, which we launched […]
Continue readingabout Mystery shoppers – revisiting customer touch points