At Rosebery, we view complaints as an important way to receive feedback about the services we provide. Complaints let us know when we have got things wrong, and allows us to work with complainants to put things right and improve our services.
We have collated all of our complaints, and we also surveyed our residents who made a complaint. We asked them to feedback on:
- if they were happy with the way their complaint was handled, and do they have any suggestions on how we could improve the complaints service;
- if they were aware of our complaints process before they made a complaint; and
- if we were clear about what is a ‘expression of dissatisfaction’ and a formal complaint.
The final report is a summary of the number of complaints we have received, our performance, the changes we have made and our service priorities in 2018/19.Rosebery Annual Complaints Report 2018-19