Lidia has been a Tenancy Sustainment Officer in Rosebery for almost three years!
“My day starts at 8am. I check my plan for the day first, I usually have two or three appointments with tenants. I check their rent accounts and read my notes.
I then follow my diary and deal with matters planned for the day. I write reconsiderations to the Councils and DWP, I prepare submissions, write advice letters to tenants, contact tenants, Councils and DWP. I prepare various applications, including Discretionary Housing Payment applications.
During appointments with tenants, I listen to their circumstances and gather all evidence. I then discuss possible options and agree an action plan. After each appointment I make notes and start my casework. To resolve an issue I often perform legal research, consider the legal position of the tenant and write to various organizations. I sometimes visit our tenants in their homes and assist them with their various issues and help them in maximizing their income.
My day is always very busy, I have to make many decisions, do legal research and communicate with tenants, external organizations and with other Rosebery employees. I enjoy helping our tenants and seeing how their situation improves due to my advice.”