July 26th, 2019
At Rosebery, we view complaints as an important way to receive feedback about the services we provide. Complaints let us know when we have got things wrong, and allows us to work with complainants to put things right and improve our services. We have collated all of our complaints, and we also surveyed our residents […]
Continue readingabout Rosebery Complaints Annual Report 2018/19
July 24th, 2019
Take care of yourself and your children in this hot weather! Symptoms of dehydration in children include: 🌼 Feeling thirsty 🌼 Dark yellow and strong smelling pee 🌼 Feeling dizzy or lightheaded 🌼 Feeling tired or irritable 🌼 Dry mouth, lips and eyes 🌼 Peeing little, and fewer than 4 times a day Your child […]
Continue readingabout Spotting the signs of dehydration in kids
July 24th, 2019
Our mystery shoppers recently completed an assessment our customer touch points. These are our Repairs, Income, Customer Experience and Neighbourhood teams. Our Mystery Shoppers evaluated the standard of service experienced at all points of contact and the key areas tested were: Response times and quality of communications received via ‘My Rosebery’, emails and letters. Did […]
Continue readingabout A spotlight on our customer touch points
July 10th, 2019
We have three social media pages that you can follow: Twitter Facebook LinkedIn We regularly post interesting and informative updates, about the community and about our own information. Let us know what you think on our pages!
Continue readingabout Do you follow us on social media?