July 29th, 2019
Our Tenancy Sustainment Officers will be offering one-to-one advice sessions on benefits and income at Epsom and Ewell Foodbank Centres on these dates (all sessions run from 2pm-4pm): Friday 19 July – Epsom Methodist Church. Wednesday 31 July – Ruxley Church. Friday 16 August – Epsom Methodist Church. Wednesday 28 August – Ruxley Chuch. Friday […]
Continue readingabout Income advice sessions at Epsom Foodbank
July 26th, 2019
At Rosebery, we view complaints as an important way to receive feedback about the services we provide. Complaints let us know when we have got things wrong, and allows us to work with complainants to put things right and improve our services. We have collated all of our complaints, and we also surveyed our residents […]
Continue readingabout Rosebery Complaints Annual Report 2018/19
July 24th, 2019
Take care of yourself and your children in this hot weather! Symptoms of dehydration in children include: 🌼 Feeling thirsty 🌼 Dark yellow and strong smelling pee 🌼 Feeling dizzy or lightheaded 🌼 Feeling tired or irritable 🌼 Dry mouth, lips and eyes 🌼 Peeing little, and fewer than 4 times a day Your child […]
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July 24th, 2019
Our mystery shoppers recently completed an assessment our customer touch points. These are our Repairs, Income, Customer Experience and Neighbourhood teams. Our Mystery Shoppers evaluated the standard of service experienced at all points of contact and the key areas tested were: Response times and quality of communications received via ‘My Rosebery’, emails and letters. Did […]
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July 19th, 2019
Nathan is our Mechanical and Electrical (M&E) Compliance Manager. Nathan has been with Rosebery for three years, and his role is part of our Asset Management team. We spoke to Nathan about his role: “I manage Rosebery’s M&E services, this includes identifying and planning all future M&E works to support our Asset Management, Development and Sustainability Strategy. […]
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July 18th, 2019
We are pleased to announce that Rosebery has been shortlisted for the CIPD People Management Awards 2019 in the Best Talent Management Initiative category! Earlier this year we entered our Emerging Talent programme into the awards and were delighted to hear that we have made the final. Part of the submission involved presenting the Emerging […]
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July 17th, 2019
We are proud to announce we have been shortlisted in two catagories in the Inside Housing ‘Women in Housing Awards’ 2019! The Women in Housing Awards recognises and celebrates the achievements of outstanding women working in the housing sector. Now in their seventh year, these awards highlight the exceptional work of many women, both high […]
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July 16th, 2019
Recently, a resident from one of our Sheltered Schemes sent in a few photos of the plants and flowers that are outside their home. They look fantastic – We love seeing how you decorate and personalise your home and gardens. Send us a photo of your home comforts!
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July 10th, 2019
We have three social media pages that you can follow: Twitter Facebook LinkedIn We regularly post interesting and informative updates, about the community and about our own information. Let us know what you think on our pages!
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July 8th, 2019
We sometimes hear questions from residents asking why the grass in their communal areas hasn’t been cut for a while or requesting that the windows inside be cleaned. We are working with you, providing the services needed to keep your neighbourhood and community well cared for. It’s important that we outline what our cleaning and […]
Continue readingabout You and your environment