Rosebery Complaints Annual Report 2018/19

News: July 2019

A spotlight on our customer touch points

July 24th, 2019

Our mystery shoppers recently completed an assessment our customer touch points. These are our Repairs, Income, Customer Experience and Neighbourhood teams. Our Mystery Shoppers evaluated the standard of service experienced at all points of contact and the key areas tested were: Response times and quality of communications received via ‘My Rosebery’, emails and letters. Did […]

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Rosebery Housing Association Limited is a charitable registered society under the Co-operative and Community Benefit Societies Act 2014. Registered No. IP27671R. Registered Provider LH4026.
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