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Income advice sessions at Epsom Foodbank

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News: July 2019

A spotlight on our customer touch points

July 24th, 2019

Our mystery shoppers recently completed an assessment our customer touch points. These are our Repairs, Income, Customer Experience and Neighbourhood teams. Our Mystery Shoppers evaluated the standard of service experienced at all points of contact and the key areas tested were: Response times and quality of communications received via ‘My Rosebery’, emails and letters. Did […]

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Our Mechanical and Electrical Compliance Manager!

July 19th, 2019

Nathan is our Mechanical and Electrical (M&E) Compliance Manager. Nathan has been with Rosebery for three years, and his role is part of our Asset Management team. We spoke to Nathan about his role: “I manage Rosebery’s M&E services, this includes identifying and planning all future M&E works to support our Asset Management, Development and Sustainability Strategy. […]

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Sharing your photos

July 16th, 2019

Recently, a resident from one of our Sheltered Schemes sent in a few photos of the plants and flowers that are outside their home. They look fantastic – We love seeing how you decorate and personalise your home and gardens. Send us a photo of your home comforts!

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You and your environment

July 8th, 2019

We sometimes hear questions from residents asking why the grass in their communal areas hasn’t been cut for a while or requesting that the windows inside be cleaned. We are working with you, providing the services needed to keep your neighbourhood and community well cared for. It’s important that we outline what our cleaning and […]

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Rosebery Housing Association Limited is a charitable registered society under the Co-operative and Community Benefit Societies Act 2014. Registered No. IP27671R. Registered Provider LH4026.