June 28th, 2019
We launched our new resident-led Virtual Scrutiny Panel (VSP) in February 2018. The main role of the VSP is to scrutinise the performance of Rosebery’s customer facing services and offer recommendations for service improvements. Following a period of training to support the VSP members into their new roles, the VSP started their first scrutiny investigation […]
Continue readingabout Virtual Scrutiny Panel – making a difference
June 27th, 2019
Our Rosebery housing app is a great way to manage your home on the go. By downloading our free app, you’ll be able to: check your MyRosebery account; pay your rent online; report a repair; give feedback on estate services; read the latest news; follow us on social media; check the residents handbook; and contact […]
Continue readingabout Download our free app!
June 20th, 2019
There is a serious risk posed by faulty appliances in the home, and we are committed to minimising this risk. Some of these faults are often detected in a specific product and may result in a national recall – this is when the brand takes back all models of a product across the country. It’s […]
Continue readingabout Electrical product recalls – are your appliances safe?
June 20th, 2019
Asset management is broadly defined as the monitoring and maintenance of things of value; in this case, it applies to tangible assets of our buildings, your home. The team is responsible for keeping Rosebery’s housing stock in good condition, managing and procuring multiple contracts for suppliers to support this and the management of our direct […]
Continue readingabout Our Asset Team
June 18th, 2019
Stephen Marsh is one of our Neighbourhood Officers, and he has been with us for five years! We asked Stephen about his day to day role. “My role is varied, so every day is different with new challenges! First thing in the morning I check my diary for any pre-booked appointments, and plan out my […]
Continue readingabout A day in the life of our Neighbourhood Officer!
June 11th, 2019
Have you seen our five handy ‘How To’ videos to help you fix small repairs at home? Take a look at them on our Repairs advice and FAQs page. You can find out how to change a light bulb, stop a leak and more! Let us know if there are any other repairs you would […]
Continue readingabout Fixing small repairs at home
June 7th, 2019
We are planning a dedicated training and development programme by running a series of free training sessions for all residents in 2019. The range of courses on offer will give you key skills that can be put to use in all aspects of life. There will also be opportunity to make new friends by networking […]
Continue readingabout Free training courses for residents!